Supervisor, RISE

CENTER’S MISSION: Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP). Our community-based programs include services for youth at home, in school, or in systems of care.

JOB SUMMARY: The Supervisor, RISE will oversee the day to day operations of youth and family connections programs including overall execution and supervision, implementation of client care model, and compliance. This position also providesdirect services to LGBTQ+ youth and caregivers involved in the child welfare, juvenile probation and other systems utilizing approaches that validate and affirm LGBTQ+ identities.

DUTIES AND RESPONSIBILITIES

Program Oversight & Operations

• Supervise the RISE DCFS Tailored Services for Youth (TSY) Program and all related client care activities
• Oversee all TSY program operations, ensuring alignment with policies and procedures
• Maintain systems for operational efficiency, including supply management, space upkeep, and vehicle coordination
• Lead development and oversight of the Rainbow Resource Network, including agency sites, pop-ups, and satellite locations
• Ensure youth and family interventions follow a strengths-based, LGBTQ+ affirming, progressive engagement model to promote well-being and housing stability

Staff Supervision & Development

• Recruit, train, supervise, schedule, and coordinate TSYP staff
• Ensure staff understand and follow all departmental policies and procedures
• Establish and maintain a supervisory structure with regular team meetings, one-on-one check-ins, training, performance documentation, and personnel file management

Service Delivery & Client Support

• Supervise staff providing case management, supportive services, family programming, referrals, and housing resource connections
• Ensure services are coordinated and client-centered across all aspects of programming
• Conduct outreach and engagement at DCFS offices and community-based organizations

Collaboration & Partnerships

• Coordinate with DCFS, DMH, Probation, LAHSA, and other county agencies to identify eligible youth
• Build and maintain relationships with LGBTQ+, youth, and child welfare organizations to strengthen support networks
• Collaborate with other Youth Services program supervisors and staff to develop integrated programming

Administration & Reporting

• Prepare monthly, quarterly, and annual reports for funders and leadership
• Track and ensure achievement of program deliverables
• Facilitate and participate in staff and planning meetings

General Responsibilities

• Lead procurement and distribution of Rainbow Resource Network materials and provide education on safe use
• Perform other duties as assigned

JOB QUALIFICATIONS AND EXPERIENCE:

• Knowledge of or experience working with the LGBTQ+ community and familiarity with issues of particular relevance to LGBTQ+ people
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ+ people
• A minimum of 6 years’ experience with system-involved youth and an understanding of the child welfare system
• Understanding of the issues affecting LGBTQ+ children, youth, and families in systems of care and best practices for serving them
• Minimum 3 years of direct supervisory experience in systems of care or a related field
• Bachelor’s degree or equivalent work experience and training in child development, social work or related field master’s preferred
• Bilingual English/Spanish preferred
• Flexibility to work evenings and weekends and must be available for on call and crisis situations
• Ability to demonstrate active listening skills, family and group processing experience, and form effective relationships with youth, families, and caregivers
• Strong communication, organizational, and interpersonal skills with a high level of attention to detail
• Proficiency with Word, Excel, MS Teams, Outlook, and other software systems
• Valid California Driver License, access to reliable transportation, and ability to obtain insurance
• Current CPR Certificate
• Demonstrated leadership skills with the ability to coordinate and/or oversee the successful completion of projects
• Ability to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a policy requiring all staff to be up-to-date with COVID-19 vaccinations as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact jobs@lalgbtcenter.org

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

Bilingual English/Spanish preferred