Administrative Assistant

Greater Boston Legal Services (GBLS) is committed to fair employment practices. We are proud to employ a staff with the cultural and linguistic competency to work within a variety of communities.

GBLS provides free legal services and representation to clients in the greater Boston area who cannot afford private legal representation.

GBLS seeks two Administrative Assistants / Floaters who will have primary responsibilities to provide a wide range of administrative and clerical support for all program units and to cover the job duties for other Administrative Secretaries/Legal Assistants during their leaves or in case of need. These positions require an in-office schedule Monday through Friday, between 9:00 am and 5:00 pm.

Core Responsibilities:

The Administrative Assistant / Floater’s job duties may include but are not limited to:

• Answering phone calls and applying protocols to screen and direct callers to appropriate program units.
• Greet walk-in clients/visitors, respond to their questions and connect clients/visitors to an appropriate program advocate or an Intake Specialist.
• Scheduling appointments, reserving meeting rooms, coordinating logistical support for meetings and events as requested.
• Preparing legal documents, forms and other written materials.
• Performing other administrative support such as typing, photocopying, faxing, mailing, package distributions and ordering office supplies as needed.
• Maintaining filing systems and keeping administrative records as directed.

Qualifications:

• Relevant experience in administrative or clerical support, particularly in a non-profit or human services organization, is preferable.
• Prior experience with telephone service in a high call volume environment, with ability to handle a large volume of calls efficiently.
• Good written and oral communication skills.
• Demonstrates good customer services, an ability to maintain professionalism and patience in working with people from diverse social and economic backgrounds.
• Comfortable with technology and possessing the ability to learn new applications quickly; proficiency in Windows Office Suite (Word, Excel, PowerPoint, etc.); familiarity with LegalServer or Raiser’s Edge a plus but not required.
• Ability to maintain strict confidentiality and good judgment.