Substance Use Treatment and Education Coordinator (PSH)

Position Title: Substance Use Treatment and Education Coordinator (PSH – Permanent Supportive Housing)

Reports To: Harm Reduction Program Administrator

Status: Full-Time, Non-Exempt (Temporary, 1 year)

Salary Range: $75,000 -$82,000

Location and Position Type: On-site

Prepared Date: 10/1/2026

The Substance Use Treatment and Education Coordinator (PSH) is a role within the DISH Harm Reduction Program delivering holistic, resident-first programming to support recovery from the trauma of homelessness, focusing on Overdose Prevention, Linkage to Treatment Services, and Harm Reduction Education. This position is a part of our new Harm Reduction Program within the Community Development Department at DISH. The Community Development (CD) department seeks to serve our mission, values, and service commitments and address social isolation for formerly homeless adults and families by implementing innovative programming and supporting the completion of established grant award deliverables. The Harm Reduction Program is a DISH-wide program working to expand our Overdose Prevention initiatives including our Peer Responder/Tenant Peer Educator program and other essential Harm Reduction programs within DISH and Permanent Supportive Housing across the city of San Francisco. The Substance Use Treatment and Education Coordinator (PSH) role is focused on working with the PSH resident community and Peer Responder Program graduates leading MOUD education, expanding resident leadership opportunities, and strengthening direct linkage to SFDPH MOUD services. The Substance Use Treatment and Education Coordinator (PSH) will report directly to the Harm Reduction Program Administrator. This is a temporary position, fully-grant funded for 1 year, and continuation is dependent on additional grant funding.

This individual fundamentally upholds the mission of DISH -- alongside dedicated staff, partners, and advisory bodies -- to provide high-quality, permanent housing to San Franciscans who manage serious health issues.

The DISH Substance Use Treatment and Education Coordinator (PSH) supports DISH wide programs with the following primary focus:

• Community Building
• Harm Reduction and Overdose Prevention Education
• Tenant Leadership Development
• Linkage to MOUD treatment services

The Substance Use Treatment and Education Coordinator (PSH) is an exempt position. The position is on-site full-time and in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Community Building & Tenant Programming: Implementation of community based, creative holistic programs that promote healing, harm reduction, leadership, housing retention and increases tenant satisfaction.

• Support the Overdose Prevention Initiatives at DISH; collaborating with DISH Harm Reduction Team to support the expansion of the peer responder program across elected PSH sites
• Collaborate on design, development and delivery of new Peer Responder Graduate – MOUD and StUD (stimulant use disorder) education and community engagement program with Harm Reduction Program Administrator, SFDPH Office of Overdose Prevention (OOP), and SFDPH BEAM (Bringing Expanded Access to Medications) program
• Collaborate with Harm Reduction Program Administrator on engagement, recruitment and training of Peer Responder graduates across PSH sites into new peer-led MOUD and StUD education, anti-stigma, and linkage to care programming.
• With support of Harm Reduction Program Administrator, coordinate and deliver regular trainings/programs for PSH resident and staff community across DISH and identified PSH sites on topics of; MOUD basics, local treatment resources, trauma informed care, boundaries, motivational interviewing, harm reduction, reducing stigma, wellness planning, and other topics
• Actively provide OUD and StUD educational and outreach services; Increasing individual and community understanding of OUD and StUD, and/or polysubstance use, prioritizing public health solutions that focus on positive messages to prevent SUD (substance use disorder).
• Work in collaboration with PSH/DISH staff, Support Services leadership, and outside partners for successful delivery of activities and programs
• Collaborating with Harm Reduction Program Administrator, recruit and engage minimum 14 Peer Responder graduates in completing new Peer Led MOUD education and PSH community engagement training program with support of SFDPH BEAM and SFDPH OOP
• Collaborate with Harm Reduction Program Administrator and Community Outreach Specialists to launch educational anti-stigma flyer campaign about overdose prevention, MOUD resources, and local linkage to care for substance use challenges
• Implement activities that promote tenant leadership in overdose prevention education, linkage to MOUD and substance use resources, community stakeholder engagement, and anti-stigma awareness related to the impact of polysubstance drug use
• Collaborate with Harm Reduction program team on leading groups related to substance use experiences, education, and recovery as needed

Administrative Site Support

• Performs administrative and clerical duties as assigned by the Harm Reduction Program Administrator including those related to tenant communication, collecting expense-related documents, posting notices, grant reporting and data collection, community activities, and general office needs in a timely and quality manner.
• Assist Harm Reduction Program Administrator in program design, and collection of data from program and program participants for grant reporting purposes
• Collect and track resident program incentives for expense reporting (i.e. gift cards, receipts, acknowledgement signatures, etc.)
• Collaborate with Harm Reduction Program team on creation and delivery of participant surveys to collect data on program as advised by SFDPH OOP and Harm Reduction Program Administrator
• Create flyers, posters, and informational guides for Harm Reduction programs when needed. Collaborate on Tenant Newsletter submissions with Harm Reduction Program team
• Support on coordinating volunteer events at DISH, outreach for visiting volunteer opportunities related to harm reduction, MOUD support, and overall holistic wellness resources.

Stakeholder Management: Maintain good relationships with the people who have the most impact on and from your work.

• Build and maintain relationships with external community partners; attending neighborhood community meetings, developing organizational partnerships for harm reduction programs and other engagement opportunities
• Build and maintain relationships with SFDPH BEAM program, community wellness resources, and fellow organizations to expand network for linkage to treatment for resident community
• Foster team approach in collaboration with all DISH staff, collaborating agencies, and residents
• Meet monthly (or more often as needed) with Support Services and Property Management teams to support harm reduction programs on site
• Mitigate conflicts among residents through supportive listening and communication
• Demonstrate the DISH Mission, Values, and Service Commitments at all times.

OUR DISH VALUES

• Excellence & Focus: Prioritize issues under our direct control and deliver high quality service.
• Initiative & Innovation: Never stagnate, frequently review, refine, and enhance our services and procedures.
• Fairness & Consistency: Strive for equity and inclusion for our tenants and our staff.
• Respect & Openness: In our interactions, be honest, direct and embrace differences.

QUALIFICATIONS AND SKILLS

• Experience working within supportive housing and harm reduction.
• Lived experience related to harm reduction, substance use, MOUD, and homelessness is encouraged.
• Experience with customer service provision or client relations and willingness to work in team environment
• Commitment to the mission and values of DISH and enthusiasm for working as a team member.
• Ability to appreciate and reconcile conflicting needs of stakeholders. Skills in facilitation and conflict resolution in a team setting. Good listening skills informed by the ability to empathize and show compassion.
• Critical thinking and ability to make decisions and help others make decisions. An aptitude for anticipating problems and finding creative solutions that fit within established policies.
• Ability to prioritize tasks in a fast-paced work environment among competing pressing issues. Ability to effectively manage a crisis situation. Ability to assess when an incident is an emergency and to take appropriate action.
• Strong verbal and written communication skill. Ability to use a computer for word processing, spreadsheets, e-mail, Internet, and publications.
• Strong administrative organizing and time management skills. Ability to manage and coordinate multiple simultaneous calendars and tasks.
• Ability to manage expectations, communicate and meet deadlines in a timely and effective manner.
• Ability to communicate effectively with people from diverse backgrounds, including people with active mental health issues, active substance use issues, and histories of homelessness and trauma.

ORGANIZATIONAL RELATIONSHIPS

Build strong collaborative relationships with DISH Staff, support service providers, SFDPH Office of Overdose Prevention, SFDPH BEAM program, and other external partnerships that contribute to the growth of the overall Harm Reduction Program at DISH.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Frequently required to use a computer, phone, copier, and fax machine. Must be able to reach, bend, walk, stand, and sit for extended periods. Depending on building assignments, the ability to climb stairs will be necessary. The employee must occasionally lift and/or move up to 50 pounds. This employee must have the ability to attend meetings, sit, listen, and use a computer keyboard and mouse up to 7.5 hours per day. Must be able to travel locally via public transportation for work-related tasks and also by car or airplane for out-of-town responsibilities.

WORK ENVIRONMENT

Incumbent will work in a shared office space with moderate noise level and periodic interruptions as well as occasionally working in one or more of our Single Room Occupancy, permanent housing settings with onsite social services for formerly homeless individuals, many of whom have significant mental health, physical health and/or substance use issues. Most of the buildings are about 100 yrs old & have had varying capital & cosmetic improvements. Typical shifts are weekday/daytime. Special projects may require occasional schedule changes. Local travel will most often be conducted travelling to and from DISH sites, partner agency sites and government buildings.

COMPENSATION:

This is a full-time, non-exempt position starting as soon as possible. Salary range is $75,000- $82,000 and dependent on experience. Compensation includes a full benefits package, including medical, vision, dental, vacation, paid holidays, sick leave, and a retirement plan.

DISH SF EQUAL EMPLOYMENT EQUAL OPPORTUNITY STATEMENT

DISH, is an “at-will” and equal opportunity employer. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.

Applying: Position is open until filled. In addition to a resume, applicants must include a cover letter expressing their interest in this position with DISH and why they are qualified for this job. Please submit cover letter and resume to joannekay@dishsf.org . No phone calls or drops-ins please.

This is a full-time, non-exempt position starting as soon as possible. Salary range is $75,000- $82,000 and dependent on experience. Compensation includes a full benefits package, including medical, vision, dental, vacation, paid holidays, sick leave, and a retirement plan.