Operations and Data Coordinator

Job Title: Operations and Data Coordinator

Department: Operations

Location: Hybrid – Bethesda, MD Area

Reports To: Director of Operations

Status: Non-Exempt

Salary Range: $ 68,000-$72,000

Are you passionate about supporting individuals experiencing homelessness and making a direct impact on their journey to stability?

Bethesda Cares is looking for a dedicated and results-oriented Operations and Data Coordinator to support the effective operation of supportive housing, street outreach, eviction prevention, and meal program activities. This position works across organizational platforms and will support operational activities and manage data reporting to monitor and evaluate the full spectrum of care and services provided to clients for quality, improvement, and satisfaction for outcome performance.

Key Responsibilities:

Operations Support

• Own and maintain an agency’s equipment inventory, and act as a first step for basic IT troubleshooting for staff, and appropriately escalate to IT vendor for additional support
• Support maintaining IT and data security protocols
• Support new hire onboarding including but not limited to new hire software and user account setup and hardware issue.
• Manage procurement of office and program supplies and maintain up-to-date inventory
• Maintain and update agency forms

Office Management

• Supports office operations, ensuring a well-organized and efficient work environment.
• Manage office mail and package deliveries, and procurement of office and program supplies
• Monitor and coordinate responses for the agency’s general email inbox and voicemail system
• Support organizing donated goods for program use
• Liaise with external vendors to ensure smooth office operations (phone and internet services, office space, etc.)

Data Management

• Record all necessary service deliveries for contract compliance and quality performance measurement. This includes monthly client contacts for billings, occupancy reports for supportive housing programs, and identifying program strengths and weaknesses.
• Serve as the organization's administrator for the Homeless Management Information Systems (HMIS), ensuring data quality, effective utilization, and user access/permissions.
• Deliver comprehensive and well-visualized reports and feedback to stakeholders, presenting accurate and insightful data analysis.
• Collaborate closely with program, operations staff, and Bethesda Cares leadership to improve data collection, reporting processes, system utilization, and operational workflows.
• Conduct staff orientation and provide continuous support and training to system users, addressing questions and troubleshooting issues. Perform regular reviews of entered client data to ensure accuracy, completeness, and timeliness.

EDUCATION and EXPERIENCE

• Bachelor’s degree required in business administration, public administration, information management, or related field
• Demonstrate proficiency in managing databases and a strong understanding of data security protocols and issues.
• Five years’ experience, including at least two years working in social services or supportive housing programs, quantitative data collection, analysis, interpretation, and reporting.

Other Qualifications

• Strong interpersonal skills, including communicating financial information to non-financial staff.
• Ability to work independently and manage multiple responsibilities and deadlines.
• Attentive to details with patience and determination to explore the problem and its elements through to a solution.
• Valid driver’s license and access to a vehicle are required, as well as proof of auto insurance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level is usually moderate. The position requires regular interaction with staff, vendors, and external consultants and may involve periods of sitting, standing, or walking around the office. The Operations and Data Coordinator will use standard office equipment, including computers, printers, and telephones.

The role is roughly split 75%/25% between on-site and remote work, providing a balance of flexibility and hands-on interaction. Availability for some evenings and weekends will be required to meet operational needs or respond to urgent client situations. Remote work arrangements are subject to change, and in-person training or learning opportunities may be required post-hire at the supervisor's discretion.

Bethesda Cares is committed to maintaining a safe, healthy workplace and encourages and supports a strong vaccine culture. Compliance with vaccination policies and adherence to public health guidelines is integral to ensuring the well-being of our staff, clients, and community.

Why Bethesda Cares?

Our office is located in the vibrant downtown Bethesda area, a bustling hub full of energy, culture, and opportunity. With easy access via Metro (Red Line) or bus, commuting is a breeze, whether you're local or coming from the greater Washington, D.C. area. Spend your breaks exploring local eateries, coffee shops, and the walkable streets filled with charm.

Plus, this hybrid role gives you the flexibility to balance time between our welcoming office, remote work, and engaging fieldwork in Montgomery County.

Application Process:

Please submit your resume to jobs@bethesdacares.org. We look forward to reviewing your application!

Bethesda Cares is an equal opportunity employer committed to fostering a diverse and inclusive workforce.

We encourage individuals from all backgrounds to apply.

• Health Benefits + Vision + Dental
• 401K Benefits + Employer Matching
• Parking and Mileage
• Laptop, Home Internet Stipend, and Work Cell Provided
• Employee Assistance Program
• Paid Parental Leave
• Short Term Disability Benefits
• Continuing Education and Professional Development Reimbursement
• Vacation and Sick Leave
• 11 Paid Holidays