Technical Services Associate - Information Technology (IT)

POSITION: Technical Services Associate - Information Technology (IT)

LOCATION: Ron Olson Justice Center

SALARY: $60,000k - $74,000k/ annually DOE, with excellent benefits

AVAILABILITY: Immediately

APPLICATION DEADLINE: Continuous until position is filled.

Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the place for you!

The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. Celebrating 95 years of service to Los Angeles communities, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 200 employees, including more than 100 attorneys, who provide free services and resources on a broad range of civil legal issues that impact healthy, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the frontlines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve, and change laws and policies that adversely affect the underserved. For more information, please visit www.lafla.org.

LAFLA is currently accepting applications for the position of Technical Services Associate.

QUALIFICATIONS:

• Degree in computer science or related field, or work experience in technical field(s) equivalent to a degree, Microsoft MCSE certification preferred;
• 3 - 5 years of IT support/help desk experience providing Tier 2 troubleshooting with a mostly Microsoft Windows-based corporate IT Environment including end-user support and training, and network environments;
• Ability to install and troubleshoot computer hardware and software, provide technical support to LAN, WAN, internet, and VOIP;
• Communicate effectively both in oral and written forms, including technical information to end-users, quickly learn and support new software programs and techniques;
• Extensive knowledge of Dell compatible computers, printers, networks, including Windows and MacOS;
• Extensive knowledge of various software packages, including MS Office (MS Word, Excel, and Microsoft Access), and digital voice/data communications;
• Working knowledge of CMS LegalServer a Plus
• Ability to manage multiple tasks and meet deadlines;
• Ability to follow through on assignments with minimal supervision; and
• Strong organizational and time management skills

EXAMPLESOF DUTIES:

• • Respond timely to customer inquiries via email, telephone or onsite;
  • Perform installation of hardware including computers, printers and phone;
  • Provide staff training on new computers, software, and printer equipment;
  • Provide end-user desktop support and troubleshooting in Windows environment;
  • Diagnosing, troubleshooting, and resolving internet connectivity, VPN, backup, hardware and software application, transport, and other network related issues remotely or at LAFLA offices;
  • Assist with providing technical support for LAFLA case management system;
  • Maintain daily file-server and application server back-ups;
  • Maintain physical inventory of computers and software;
  • Assist in conceptualizing, designing and implementing new technical systems;
  • Assist in the development of IT policies and procedures; and
  • Other duties as assigned.

HOW TO APPLY

Please submit a cover letter and resume online to adminjobs@lafla.org. Include “IT – Technical Services Associate” in the subject line.

PROBATIONARY PERIOD - A six-month probationary period will be required.

AN EQUAL OPPORTUNITY EMPLOYER: Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.

The organization is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process or expect to require an accommodation if hired, please contact humanresources@lafla.org.

BENEFITS AND COMPENSATION – LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Eligible employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend. Please visit https://lafla.org/get-involved/careers/ for our salary scale for union, non-management staff.

HYBRID WORK SCHEDULE - Depending on job classifications, some LAFLA staff are working on a manager approved hybrid work schedule, with the ability to work remotely up to half the week, if preferred, after the probationary period. The successful candidate must be local and willing to work from the assigned LAFLA office.

COMMITMENT TO EMPLOYEE WELLNESS - Due to the mission driven nature of the organization, LAFLA is committed to a healthy work-life balance for all staff. In addition to a hybrid work schedule and robust benefits package, LAFLA staff enjoy wellness related benefits and employee assistance programs through our offered medical plans, as well as Wellness Friday video sessions, a wellness content library, 15 LAFLA observed holidays, and generous time off benefits.

BENEFITS AND COMPENSATION – LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Eligible employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend. Please visit https://lafla.org/get-involved/careers/ for our salary scale for union, non-management staff.

HYBRID WORK SCHEDULE - Depending on job classifications, some LAFLA staff are working on a manager approved hybrid work schedule, with the ability to work remotely up to half the week, if preferred, after the probationary period. The successful candidate must be local and willing to work from the assigned LAFLA office.

COMMITMENT TO EMPLOYEE WELLNESS - Due to the mission driven nature of the organization, LAFLA is committed to a healthy work-life balance for all staff. In addition to a hybrid work schedule and robust benefits package, LAFLA staff enjoy wellness related benefits and employee assistance programs through our offered medical plans, as well as Wellness Friday video sessions, a wellness content library, 15 LAFLA observed holidays, and generous time off benefits.