Wish Volunteer Associate

Role: Wish Volunteer Associate

Type: Full-Time, Hourly - Non-Exempt

Compensation: $28-$32/hour based on skills and experience

Location: 1333 Broadway, Suite 200, Oakland CA 94612

Summary

Make-A-Wish Greater Bay Area is seeking a detail-oriented and energetic Wish Volunteer Associate to join our team. Volunteers are the backbone of making wishes come true with over 800 volunteers throughout our 17-county territory supporting the mission in ways: helping to determine a child’s heartfelt wish; working a fundraising event; providing skills and project-based support just as a few examples. The Wish Volunteer Associate reports to the Director of Wish Alumni and Volunteer Services, and part of the Wish Alumni and Volunteer Services Department. This full-time, non-exempt/hourly position is currently required to work in our Oakland office at least 2 days a week (Tuesday & Wednesday) as part of our hybrid work model.

Make-A-Wish® Greater Bay Area is a wish granting organization. Together, we create life-changing wishes for children with critical illnesses. Our Chapter serves children from Monterey to the Oregon border and works with more than 600 families per year. Each wish is unique and is the dream of a child battling a critical illness. The resulting smiles speak volumes to the healing effects of a wish come true. Make-A-Wish® Greater Bay Area is a 501(c)(3) non-profit organization that fulfills the wishes of children between the ages of 2-1/2 and 18 who have critical illnesses. Make-A-Wish Greater Bay Area was founded in 1984 and has fulfilled the wishes of more than 10,000 children in its 42-year history. The Greater Bay Area chapter is headquartered in Oakland and serves 17 Northern California counties.

Responsibilities include:

Volunteer Program Support

The Volunteer Services Team recruits, trains, and relies on volunteers to help with key volunteer program processes. Many core tasks are accomplished by volunteers providing administrative support on a regular basis. This position provides on-going engagement, encouragement, training, and oversight of their roles. Additionally, this position provides coverage for any absences or vacancies of the administrative volunteer roles.

• Onboarding of new volunteers
• Conducting new volunteer orientation and following up with attendees
• Engaging with and overseeing volunteers and student associates who assist with online volunteer recruitment posts, volunteer inquiries and waiting lists, and the new volunteer application process
• Volunteer data tracking and compliance
• Overseeing data entry for volunteer activity and records management
• Overseeing required volunteer compliance updates, including annual conflict of interest forms and background checks
• Wish volunteer assignment support
• Monitoring a shared mailbox to ensure that wish interviews are scheduled in a timely manner
• Scheduling Zoom meetings for virtual wish interviews
• Following up with “observer” volunteers after their first wish interviews
• Overseeing the assignments of volunteers to wish teams as they are referred, as well as replacing inactive volunteers
• Overseeing the assignments of volunteers to other wish-related activities, including airport greeters, wish assist welcome greeters, shopping spree volunteers, bedroom makeover volunteers, and more.
• Assisting with planning and conducting volunteer in-service trainings.
• Volunteer appreciation and events
• Assisting with volunteer recognition efforts, including sending birthday cards, milestone certificates and pins, and apparel, and National Volunteer Week
• Attending volunteer appreciation events
• Assisting with onsite volunteer management at major fundraising events
• Other duties as assigned

Experience and Skills:

• 3+ years related work experience in an office environment
• Nonprofit experience preferred, including experience working with volunteers/volunteer programs
• Associate’s or bachelor’s degree preferred, but not required
• Ability to maintain complete confidentiality
• Extremely well-organized, able to multi-task efficiently, meet deadlines under pressure, and maintain composure in handling difficult situations
• Excellent communication skills, both written and verbal, and prompt follow through
• Strong presentation and facilitation skills, with the ability to lead volunteer orientations and trainings for diverse audience sizes
• PC literate – Microsoft Office Suite, SharePoint; Salesforce experience a plus
• Access to transportation for occasional travel
• Some evening and weekend commitments required

Physical Requirements:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This role primarily operates in an office environment and requires extended periods of computer-based work. Occasional movement within the office is required.
• Ability to support and lead activities at events for extended periods, including moving throughout event spaces as needed, with or without reasonable accommodation
• May require travel dependent on organization needs within 17-county territory surrounding office in Oakland, CA.

Chapter Benefits:

• Competitive Paid Time Off and Holiday Schedule
• Medical, Dental, and Vision benefit offerings; coverage will be available on the first day of employment
• Employer Paid Term Life Insurance and AD&D for employee coverage only
• Additional Optional Employee Paid Voluntary Life & AD&D and Voluntary Critical Illness Insurance
• Optional Employee Paid Commuter Benefits
• Employer Sponsored Retirement Plan with up to a 4% employer match. Participation can begin at the first of the month, following date of hire.
• Remote work capabilities: in-office required days Tuesdays and Wednesdays, with office and resources available throughout each week
• Employee Assistance Program

How to apply:

To be considered, please send your resume and cover letter to jobs@sf.wish.org with subject line Wish Volunteer Associate Search. No phone calls please. Position is open until filled.

An Equal Opportunity Employer

Make-A-Wish Greater Bay Area is an Equal Opportunity Employer and provides equal employment opportunities to all candidates without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. Make-A- Wish is committed to providing reasonable accommodation, as required by law.