Content Developer, Welcomer Programs and Partnerships

Welcome.US is a national, non-partisan initiative dedicated to inspiring, mobilizing, and empowering Americans and institutions across the country to support newcomers seeking refuge and help them thrive. Our mission is to unleash the desire and capacity of people across America to welcome newcomers and ensure they can build stable, fulfilling lives in their new communities. Our vision is a nation where strong, welcoming communities are upheld by durable policies and a shared culture of belonging.

Born out of the urgent humanitarian response to global crises, Welcome.US has grown into the broadest welcoming coalition in American history — bringing together citizens, community organizations, private sector partners, and local leaders to forge a movement rooted in service and opportunity. By empowering Americans to serve, share stories, and act together, we are transforming how the United States welcomes newcomers and driving toward lasting systems, policy, and cultural change.

In just a few years, millions of Americans from every background have participated in acts of welcome, strengthening communities from coast to coast. Today, Welcome.US continues to build a nationwide network of Welcomers, equipping them with the tools, partnerships, and opportunities needed to support newcomers, influence leaders, and expand welcoming capacity in every state.

ABOUT THE WELCOMER COMMUNITY BUILDING & ENGAGEMENT TEAM

The Community Building & Engagement team at Welcome.US equips American Welcomers across the country with information, resources, and opportunities to help newcomers thrive in their communities. As these acts of Welcome benefit newcomers and host communities alike, we help Welcomers share their stories and experiences with each other and with fellow Americans, growing the national movement of Welcome.

This team works closely with the Welcome Fund, Policy, and Marketing & Communications teams to equip Welcomers with everything they need to continue their work of welcoming. Initiatives include facilitating Welcomer Communities to help Welcomers connect with each other and provide policy updates, micro-grants, and other resources to help them support the newcomers they’ve welcomed and raise awareness about welcoming in their communities. This team is also responsible for launching and maintaining our new volunteer initiative, pairing trained American volunteers with newcomers on their pathway to becoming new US citizens. Throughout the year, we also provide a wide range of awareness-raising and engagement opportunities to support the growth and nurturing of our Welcomer community.

JOB REQUIREMENTS: CONTENT DEVELOPER, WELCOMER PROGRAMS & PARTNERSHIPS

This role will be responsible for all content development for Welcome.US’ flagship national volunteer program, our Welcomer Communities, as well as the wider Welcomer Community Building & Engagement, Welcome Fund, and Policy teams. This role is ideal for an adaptable and versatile communicator who has a passion for translating complex, politicized issues into pragmatic and relatable non-partisan language.

This role will lead the way with developing relevant and actionable content centered on our Welcomer audience, whether it’s developing a grantee toolkit for local faith-based refugee-serving organizations; a mass market email explaining a recent policy change and the effect it’s had on communities; or revising a run of show for a virtual program information session for prospective volunteers.

Reporting to the VP, Welcomer Community Building & Engagement, the Content Developer, Welcomer Programs & Partnerships will be the primary content developer for the Welcomer Community Building & Engagement, Welcome Fund, and Policy teams (collectively referred to as “Program and Partnerships teams”), in close coordination and with oversight from the Marketing & Communications team. This role requires someone who can work effectively across departments to develop content that engages diverse audiences, with the goal of expanding and deepening participation in our welcoming movement.

Key Responsibilities

Department Communications Leadership

• Serve as the primary content developer for the Program & Partnerships teams, collaborating closely with the Marketing & Communications team.
• Develop and implement comprehensive communication plans for our national volunteer program, Welcomer Communities, Welcomer opportunities across our ladder of engagement, and Welcome Fund initiatives, including messaging frameworks, talking points, core narratives, FAQs, digital content, email content, and toolkit materials.
• Create compelling content that centers the experiences and voices of Welcomers—community members, volunteers, and partners—ensuring their stories and perspectives drive our narrative and inspire others to join the movement.
• Work collaboratively across departments to ensure messaging alignment and brand consistency while maintaining the flexibility to adapt content for different audiences and contexts.
• Monitor developments in community building, civic engagement, immigration policy, and economic revitalization to proactively identify communications opportunities and respond strategically to key moments.
• Support planning and content development for events, webinars, convenings, and other engagement activities that strengthen relationships within our Welcomer communities.

Content Development and Cross-Organizational Support

• Develop and draft a wide variety of content to meet communications needs across the Program & Partnerships workstreams, including but not limited to: talking points for webinars, email campaigns, one-pagers, fact sheets, toolkits/guides, and web content..
• Work directly with partner organizations and Welcomers to support them in their communications needs, including supporting them in developing op-eds, talking points, core messaging, social media copy, etc.
• Revise and maintain standard operating procedures and collaborative workflows with Marketing & Communications team counterparts and other stakeholders across the organization to ensure efficient content development and timely delivery.
• Take initiative to identify content gaps and opportunities, pursuing goals with agility and purpose to ensure the organization communicates effectively about its evolving work.

Organizational Voice and Messaging

• Provide input on messaging and content to ensure the Welcomer experience is being represented and that content will resonate with target audiences.
• Provide input on messaging that articulates how Welcome.US' various initiatives across the Program and Partnerships teams connect to create a coherent vision of community building and welcoming in America.
• Help ensure messaging reflects and advances the organization's commitment to bringing people together across differences, building resilient communities, and centering the experiences of Welcomers.

Other

• Support department and organization-wide projects as assigned.
• Maintain organized, accurate electronic records and documentation.
• Participate in cross-departmental initiatives as needed.

THE IDEAL CANDIDATE

The ideal candidate has worked as an effective and versatile member of a marketing and/or communications team, leading content development for diverse audiences and supporting high-level communications across multiple program areas. This individual passion for translating complex, politicized issues into pragmatic and relatable non-partisan language. This individual brings creativity, strategic thinking, and a collaborative spirit to their work. They excel at developing and drafting various types of program, marketing, and direct engagement content from concept to final deliverable, possess strong writing and editing skills, and understand how to tailor messaging for different audiences and contexts. This person thrives in a fast-paced environment with shifting priorities, demonstrating both the ability to produce high-quality content efficiently and the judgment to know when to pause and think strategically.

Required Skills and Experience

• 6-8 years of proven experience in program communications, as well as email marketing campaigns for diverse stakeholder groups such as mission-driven, faith-based, and civically-minded audiences..
• Mastery of marketing and communications best practices, tools, and standards.
• Background in developing content for service organizations with a strong understanding of best practices for audience direct engagement and issuing calls to action (CTAs).
• Experience in marketing, advocacy communications, or cause-related writing, with the ability to create content that inspires, educates, and persuades.
• Excellent writing, editing, and research skills, with a talent for clear, compelling storytelling that centers the experiences of real people.
• Demonstrated ability to tailor content for different audiences, platforms, and purposes.
• Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining high standards and meeting deadlines.
• Track record of demonstrating initiative, flexibility, and sound judgment in fast-paced environments.
• Collaborative mindset with experience working effectively across teams and with diverse stakeholders.
• Competency in email marketing, audience journey mapping, and value-add content creation.
• Excellent written and verbal communication skills.

Desired Values and Traits

• Kindness, compassion, and empathy.
• Humility and adaptability.
• Integrity and ethics beyond reproach.
• Flexibility and openness to feedback.
• Entrepreneurial spirit and self-starter.
• In short, the ability to demonstrate our values in action (see below)
• Experience with or personal connection to issues of immigration, refugee resettlement, community building, or civic engagement.

OUR VALUES

Welcome.US is guided by our values:

• Relentless Pursuit of Goals: We move with speed and purpose, adapting thoughtfully to achieve our goals, and taking initiative in the face of uncertainty.
• Boldly Innovate: We lead with innovation and ambition, committed to scalable, transformative solutions that challenge the status quo.
• Purposeful Flexibility: We embrace periods of intensity and periods of moderation, which means we give more when needed and have flexibility when possible.
• Better Together: We work collaboratively, combining strengths and expertise through thoughtful processes to achieve exceptional results.
• Deep Respect: We treat each other and our stakeholders with compassion and respect, valuing different perspectives and approaches.
• Welcomer Centered: Welcomers are the lifeblood of our work to achieve our mission, and we therefore strive to ensure that their experience as a Welcomer is as smooth, supported, inspiring, and successful as possible.

Welcome.US offers 20 days of paid time off, plus a winter break between Christmas Eve and New Year’s Day, health insurance, a 6% retirement contribution, and 12 paid federal holidays.