Senior Bilingual (Chinese or Spanish) Social Worker

Position Summary: The Senior Level Social Worker (SSW) is responsible for driving housing retention outcomes and securing stability for residents at TODCO properties. In this high-impact role, the SSW will manage a comprehensive service portfolio, which includes but not limited to proactive and strategic case management, clinical counseling and crisis intervention to prevent displacement and enhance quality of life as residents are aging in place. The SSW will also lead community outreach initiatives and foster partnerships with off-site providers to build a robust network of resources. In additional to performing the essential duties of Social Worker, the Senior Level Social Worker will provide other duties and projects to foster and enhance social work best practices.

Reports to: Social Work Director

Schedule: Monday – Friday, with occasional Weekends and/or Evenings as scheduled

Caseload Management & Clinical Strategy

• Manage a dedicated caseload of residents, acting as the primary point of contact for housing stabilization and retention
• Conduct comprehensive intakes, clinical assessments, and care plans to determine the most effective service delivery for each resident
• Direct individual and family counseling sessions, conduct home visits, and case conferences to drive positive outcomes for residents
• Manage clinical progress and ensure all documentation (progress notes, face sheets) is completed within 24 hours to maintain operational efficiency and communication

Crisis Intervention & Conflict Resolution

• Lead crisis response efforts, utilizing de-escalation techniques to resolve conflicts among residents or between residents and staff
• Assess and manage high-risk situations involving mental health, substance use, or medical issues, serving as the first line of defense for tenant stability
• In coordination with Property Management as appropriate, support efforts to handle complex tenant disputes to negotiate solutions that prevent eviction and ensure safety

Core Competencies, Crisis and Clinical Expertise

• Demonstrate expert knowledge of substance use disorders, mental health, pathology, and issues impacting aging, disabled and marginalized populations
• Proven ability to lead crisis intervention, de-escalate high-risk situations, and manage complex behavioral health scenarios

Strategic Assessment & Advocacy

• Strong analytical skills to assess resident needs and navigate complex benefit systems (e.g, SSA, VA, IHSS, Medi-Cal, SSI, ERAP) to secure maximum resources) in a timely manner
• Negotiate skills to advocate effectively for tenants with internal management and external agencies

Operational Leadership

• Autonomous caseload and time management- demonstrated ability to prioritize competing priorities and drive case outcomes with minimal supervision
• Team leadership: demonstrate experience in leading multi-disciplinary efforts to coordinate care and programming

Technical Proficiency

• Data Management: proficient in Microsoft Office and Case Management database systems for documenting interventions, tracking outcomes and compliance

Cultural Competency

• Experience serving diverse, low-income, and marginalized communities, with specific expertise in veteran, senior, formerly homeless populations highly valued

Advocacy & Strategic Partnerships

• Navigate on behalf of tenants with Property Management, DAS, HSH, APS, schools and university internship programs, and other external agencies to secure needed resources
• Build and maintain a network of relationships with off-site service providers to expand the resource base available to residents
• Facilitate the successful transition of clients to community-based resources through strategic referrals and benefit advocacy

Community Leadership and Programming

• Design and lead community building initiatives, including skill-building workshops and cultural celebrations
• Support food pantry operations and large-scale social events to foster community engagement and trust
• Deploy outreach strategies to maximize resident participation in wellness and retention programs

Operational Compliance & Reporting

• Ensure strict adherence to all mandated reporting requirements (e.g, HSH, APS, HIPPA/PHI privacy standards)
• Maintain data integrity within the case management database, producing accurate statistical reports for internal and external stakeholders
• Collaborate with the Social Work Director and Property Management in strategic meetings to align service delivery and organizational goals

Additional Duties and Projects include and not limited to:

• Lead case conferences and meetings, summarizing key learnings and best social work practices
• Make and arrange staff case presentations, summarizing key learnings and best social work practices
• Handle the more complex cases (as determined by the director or lead social worker) until the case or issue is stabilized. This may involve travel to different sites
• Conduct training on a social service relevant topic
• Design consistent and best practice models for RN and BSW/MSW internship programs across all sites
• Provide social service and case management mentorship and consult to staff
• Coordinate with the respective site social service staff to arrange similar workshops, trainings and clinical presentations at all sites
• Supervise social work interns
• Serve as liaison between Pivot Link (Resident Connect) in consultation with internal IT staff on how best to utilize technology to improve efficiency, and arrange IT related staff training when needed
• Perform data analysis and track trends on staff productivity, program attendance and other areas as directed by Senior Management team
• Provide technical assistance to staff to ensure that quality information is entered into RC within prescribed timeframes
• Work with IT staff to design a process where file trees are stored to ensure that there is coordination and continuity between RC and other systems to enhance efficiency for all direct service and management staff

MINIMUM QUALIFICATIONS

• BA in Social Work required. MSW strongly preferred.
• Bilingual English / Spanish or English / Cantonese required.
• Three years’ experience working with low-income people in a social service setting.
• Three years of experience working with adults and elderly populations.
• Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, elderly, and immigrant populations.
• Demonstrated knowledge and understanding of issues related to aging in place.
• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area
• Adheres to the values, principles, and ethical standards set forth in the NASW Code of Ethics
• Perform data analysis and track trends on staff productivity, program attendance and other areas as directed by Senior Management team
• Provide technical assistance to staff to ensure that quality information is entered into RC within prescribed timeframes
• Work with IT staff to design a process where file trees are stored to ensure that there is coordination and continuity between RC and other systems to enhance efficiency for all direct service and management staff

PREFERRED QUALIFICATIONS

• Experience working in a Permanent Supportive Housing setting

TODCO is an equal opportunity employer and does not make hiring or employment decisions on the basis of race, color, religion or religious beliefs, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability age, military or veteran status, or any other basis protected by applicable local, state or federal laws.

Full medical/dental/vision/life insurance per TODCO group programs; short-term and long-term disability insurance; 403(b) retirement plan available

Bilingual English / Spanish or English / Cantonese required.