Regional Quality Improvement Coordinator

MISSION

Children need to spend their most critical years with dedicated, educated, trained, and well-compensated individuals in order to thrive. The New York Early Childhood Professional Development Institute leads the work to establish and implement an early childhood workforce system to ensure funding, standards and competencies, career development resources, qualifications and credentials, professional development (training and strengths-based coaching), and program quality assurance and improvement for individuals who work with young children throughout New York. Housed at the City University of New York, the Institute is a fast-paced, dynamic public/private partnership that is committed to the early childhood workforce across New York State. The Institute is the implementing agency for QUALITYstarsNY.

QUALITYstarsNY is New York State’s voluntary 5-Star early childhood quality rating and improvement system. Since its inception, QUALITYstarsNY has focused its evidence-based practices to ensure that young children in participating programs have access to excellence and families can trust the level of quality in the program they choose. Assessment, coaching, professional development, and a wide range of resources are made available to each site, enabling QUALITYstarsNY to support early childhood programs to earn higher star ratings.

GENERAL DESCRIPTION

Under the direct supervision of the Director of Quality Improvement, the Regional Quality Improvement Coordinator (QIC), will work closely with the central office staff to implement the continuous quality improvement cycle of QUALITYstarsNY throughout New York State. The QIC will supervise a team of Quality Improvement Specialists serving specific regions across the state, who are responsible for creating and managing each program’s Quality Improvement Plan and its supports, including funding allocations. The goal of this position is to effectively supervise and support the Quality Improvement Specialists with attention to monitoring Quality Improvement Plans. The QIC is responsible for building the capacity of QIS through leadership, professional development, and a range of other supports to ensure success in the role.

Applicants should reside in the Finger Lakes, Southern Tier, or Western NY.

DUTIES AND RESPONSIBILITIES

Leadership & Supervision

• Cooperate and collaborate with other central office staff on a regular and consistent basis to reach and/or exceed project goals as indicated in annual work plans.
• Supervise and coordinate assigned Quality Improvement Specialists, including case management and the effective development and monitoring of Quality Improvement Plans for early childhood programs participating in QUALISTYstarsNY.
• Timely completion of annual performance evaluations for all assigned Quality Improvement Specialists and coordinate professional development opportunities to encourage growth and success.
• Plan or facilitate monthly regional meetings and annual Regional Team Summit focused on best practices for implementing our work to support early childhood program leaders.

Management & Monitoring

• Implement, and monitor quality control systems to ensure accountability for contract and grant deliverables, including documentation, tracking, and data analysis.
• Contribute to the development and revisions of the QIS Staff Manual.
• Collaborate with project director and project managers to monitor and improve the database system(s), including the development and revisions of technical manuals for staff and participants.
• Support management of the hiring and on-boarding process for Quality Improvement Specialists, including development and facilitation of the new hire orientation.
• Support review of data to inform and strengthen practices that align with state and local priorities in the early childhood landscape.
• Respond to data analysis and write reports that describe progress toward project goals and outcomes.
• Monitor and track regional budget allocations for purchases related to training and resources for QUALITYstarsNY participating programs.

Communication & Partnerships

• Engage in building relationships with key stakeholders, representing and promoting the work of QUALITYstarsNY locally and across the state at various early childhood events, trainings, and meetings.
• Develop partnerships with key agencies across the state to enhance the project and supports for QUALITYstarsNY participants.
• Attend and contribute to project planning meetings and the development of the annual project calendar.
• Maintain efficient and organized records and files as part of the administrative team.

Other

• Participate in staff meetings and trainings as required.
• Perform special projects and other duties as assigned.

CORE COMPETENCIES/QUALIFICATIONS

Minimum Qualifications

• A Master’s Degree in early childhood education or related field of study
• The equivalent of 5+ years in a leadership role with project or program management experience in early childhood education or a related profession
• The equivalent of 3+ years of experience providing coaching and technical assistance/support to leaders of early care and education programs
• Strong managerial and supervisory skills to motivate the team to accomplish goals in an effective and timely manner
• Experience using data systems to inform daily practice, supervision, and evaluation
• Ability to develop, implement, and evaluate complex systems with integrity, efficiency, and accuracy
• Excellent and effective oral and written communication skills, including ability to facilitate training and presentations
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and general fluency with various technology tools and platforms
• Ability and willingness to travel, including overnight

Preferred Qualifications

• Strong interpersonal communication skills
• Comfortable with competing and shifting priorities
• Sound judgment and decision making

Physical Requirements

• This position operates in a professional off-site office environment. This role routinely uses standard office equipment such as personal computers, laptops, tablets, smart phones, photocopiers, filing cabinets, and presentation equipment.
• While performing these duties, the employee is required to perform physical activities such as, but not limited to, lifting items (up to 20 pounds), bending, reaching, and sitting for prolonged periods of time.
• Reasonable accommodations will be provided to individuals with disabilities or other needs in accordance with RFCUNY policies and applicable laws.
• Ability to travel regularly to various QUALITYstarsNY locations, and other agencies/partners locally and across the state.

How to Apply

Provide a resume and cover letter specifying your qualifications and experience relevant to this position by uploading your resume and cover letter in the "Resume/CV" field. Applications without cover letters will not be accepted.