Membership Assistant

Job Description: The Nonprofit Learning Lab is a national nonprofit that trains leaders in the nonprofit sector. The Membership Assistant helps our membership team assist with a variety of membership tasks and projects. This is a great position for someone who wants to learn under the guidance of a direct supervisor and build their professional skills in a collaborative work remote environment.

Office Environment: All employees at our organization work from home. This is a remote position. We provide you with a laptop and cover internet service at your home. The tasks of this position require high-speed internet access.

Membership Services Support

• Assist with maintaining the membership database using MembershipWorks, including data entry and record updates
• Support administrative tasks related to member retention activities under the direction of your supervisor
• Assist with new member intake, ensuring accurate communication, documentation, and backend processing

Member Support

• Provide frontline support by answering general questions from members via email
• Support staff in delivering accurate and timely responses to inquiries by gathering information and using established resources
• Support membership team and draft internal and external communications using existing templates related to membership

Task Management and Supervision

• Complete assigned tasks tracked through Trello, with regular communication with the Manager and Director
• Participate in regular check-ins with a supervisor focused on role development and organizational support
• Attend daily staff briefings and scheduled team meetings
• Maintain consistent communication and adhere to assigned schedules

Apply here: https://nonprofitlearninglab.jotform.com/260365918384971

$25 per hour

This is an hourly position

Laptop provided after two weeks of employment

Internet stipend provided: $70 a month

Prorated holiday pay

Schedule for this position is as follows: Hours are Monday through Wednesday from 8 am - 1 pm. This is not flexible for the first month of employment. Days can be adjusted to Tuesday, Wednesday or Thursday though hours are not flexible.

Apply here: https://nonprofitlearninglab.jotform.com/260365918384971

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