Donor Services Officer

Donor Services Officer

Organization

Baltimore Community Foundation is a philanthropic foundation created by and for the people of Greater Baltimore, where many donors join together to make the region they love a better place, today and for future generations. Our mission is to inspire donors to achieve their charitable goals from generation to generation and to improve the quality of life in the Baltimore region through grantmaking, enlightened civic leadership and strategic investments. BCF’s vision is of a Baltimore that boasts a growing economy where all have the opportunity to thrive. Our action agenda organizes grants, initiatives and advocacy around this vision. The values that guide our work are trustworthiness, inclusion, and entrepreneurialism.

With assets over $340 million comprised of more than 900 charitable funds, BCF has granted over $650 million since its inception in 1972 and is one of the Baltimore region’s top grantmaking foundations. BCF makes charitable contributions to support a wide range of issues affecting the Baltimore region, currently with a focus on investments in two interest areas: Neighborhoods and Education. BCF also serves as the fiscal sponsor for major program initiatives and is affiliated with multiple supporting organizations. BCF undergoes a vigorous accreditation every year and is certified under the Council on Foundation’s National Standards for U.S. Community Foundations.

In 2017, the Board of Trustees affirmed a strategic direction guided by BCF’s core elements of donors, community engagement and programmatic efforts and informed by a commitment to develop a framework that advances race, equity and inclusion to achieve BCF’s vision of a Baltimore that boasts a growing economy where all have the opportunity to thrive.

Position

The Donor Services Officer is responsible for strengthening BCF’s donor response by stewarding relationships with donors consistent with the goals of the strategic plan and the annual development plan. Our objective is to encourage donors in their philanthropy and promote lifetime and legacy giving to and through BCF by understanding and responding to donor needs and increasing donor awareness of the many ways BCF can help achieve their philanthropic, financial and estate planning goals.

The Donor Services Officer will report to the Vice President of Philanthropy and will work closely with members of the Development, Finance, and Community Investment teams in supporting fundholder requests and other development activities. The position requires strong organizational, interpersonal and presentation skills; attention to detail and proficiency with technology. The Donor Services Officer must be able to work both independently and as part of a team in a fast-paced environment and is expected to be responsive and to interact effectively with fundholders. The ability to multi-task, flexibility, enthusiasm and creativity are essential.

Salary Range: $78,000 - $82,000

Location: Baltimore, Maryland

Classification: Full-time, Exempt

Schedule: Monday thru Friday; Hybrid (minimum 3 days/week in-office)

Benefits: Include health, vision, dental, retirement contribution and match, tuition assistance, life insurance, disability insurance, charitable match, flexible spending account, free parking, EAP and more.

Paid Time Off: 20 days per year, includes personal, sick and vacation

Responsibilities

 Oversee a portfolio of existing fundholders and other charitable funds for cultivation and engagement with a goal of encouraging additions to existing funds, support of BCF, its grantmaking and initiatives and the development of legacy gifts;

 Respond to donor needs and asset development goals by providing excellent donor service in all interactions with BCF donors, fund holders and their advisors;

 Collaborate with other members of the Development team on the development and implementation of specific cultivation and solicitation strategies for donors and fund holders;

 Serve as a philanthropic advisor by encouraging, informing and supporting charitable giving to deepen engagement and provide opportunities for involvement with BCF and the greater Baltimore community;

 Spearhead new fundholder welcome meetings, ensuring a smooth onboarding process;

 Maintain and update donor and fund records in BCF’s databases;

 Participate in BCF’s donor education and engagement strategies in collaboration with other departments across BCF;

 Collaborate with BCF’s Community Investment staff to obtain grant recommendations, partnership opportunities, and other investment strategies for fundholders at the individual, family, corporate or foundation level;

 Attend donor events, networking events which may occur during or outside of normal work hours, and accompany fundholders on site visits, when appropriate;

 Other responsibilities as assigned by the VP of Philanthropy.

Qualifications

 Bachelor’s degree with at least 3 years of relevant professional experience;

 Fundraising and customer service experience strongly encouraged;

 Maintain confidentiality and exhibit emotional intelligence when dealing with

personal donor information;

 Strong database and MS Office skills;

 Demonstrated ability to work collaboratively with a diverse staff and clientele;

 Can work independently with minimum supervision;

 Excellent verbal and written communication skills;

 Excellent interpersonal skills.

To Apply

The Baltimore Community Foundation is an equal opportunity employer and seeks a diverse pool of candidates in all job searches. We strive to be trustworthy, inclusive and entrepreneurial in all we do.

To apply, please submit a resume and cover letter by clicking:

https://baltimorecommunity.applicantstack.com/x/apply/a2erubrdw8g7/aa0

Direct calls and/or unsolicited third-party endorsements are strongly discouraged. No professional recruiters please.

Benefits include health, vision, dental, retirement contribution and match, tuition assistance, life insurance, disability insurance, charitable match, health savings account, flexible spending accounts, free parking, EAP and more.