Shelter Manager

Role Overview

The Shelter Manager provides day-to-day leadership and supervision of Everyone Village’s emergency shelter and medical recuperation programs. This role is responsible for frontline program operations, staff supervision, Villager(client) support, and on-site safety within the larger Village environment.

Reporting directly to the Program & Administration Director, the Shelter Manager serves as the primary on-site authority during assigned shifts, ensuring programs operate safely, consistently, and in alignment with organizational standards, policies, and values.

The Shelter Manager plays a critical role in cultivating an environment where Villagers, staff, volunteers, and partners feel safe, respected, supported, and connected—so that everyone who lives, works, or serves within the Village can feel at home.

This is a leadership role within a rapidly growing organization and requires adaptability, sound judgment, and the ability to operate independently while maintaining strong communication with senior leadership.

Reporting Structure

• Reports to: Program Director
• Direct Reports:
  • Emergency shelter staff
  • Medical recuperation program staff

The Shelter Manager is the primary day-to-day supervisor and on-site leader for shelter and medical recuperation operations. The Program & Administration Director provides oversight, coaching, accountability, and escalation support.

Essential Responsibilities

Program & Site Operations

• Oversee daily operations of the emergency shelter and medical recuperation programs
• Ensure a safe, clean, and orderly environment across program areas
• Monitor facilities, grounds, and equipment; document and report damage or safety concerns promptly
• Implement program policies and procedures consistently and fairly
• Communicate operational needs, trends, and concerns to the Program & Administration Director

Staff Leadership & Supervision

• Directly supervise, schedule, and support frontline program staff
• Ensure staff perform in accordance with program expectations and organizational policies
• Participate in hiring, onboarding, training, mentoring, evaluating and corrective action processes in coordination with the Program & Administration Director
• Coach staff to build strong professional skills, healthy boundaries, and trauma-informed practice
• Prepare and facilitate case conferencing and shift communication as needed
• Manage staff on-call coverage and serve as primary point of contact during scheduled shifts

Villager Support & Community Living

• Support Villager move-in and move-out processes for both programs
• Encourage voluntary compliance with Village and program rules; document violations as required
• Assist staff in responding to Villager needs, concerns, and conflicts
• Support consistent and respectful application of discipline and corrective actions

Crisis Response & Safety

• Respond to and de-escalate crisis situations involving Villagers, staff, or visitors
• Coordinate with emergency personnel and partner organizations when necessary
• Ensure incidents are documented accurately and reported to the Program & Administration Director in a timely manner
• Maintain a calm, steady leadership presence during high-stress situations

Administrative & Program Support

• Assesses accurate case notes, reports, and documentation
• Enter and manage required data within the Homeless Management Information System (HMIS)
• Provide operational input into program planning and budget development
• Attend required meetings, trainings, and supervision sessions
• Communicate program successes, challenges, and needs to leadership

Community & Partner Engagement

• Build and maintain positive working relationships with community service providers and partners operating within shelter and medical recuperation programs
• Support partner agencies in delivering services on-site in coordination with leadership

Leadership Priorities

The Shelter Manager approaches their role with the following priorities:

On-Site Leadership & Accountability

Owns daily program operations and staff supervision while maintaining alignment with organizational leadership and standards.

Problem Solving & Initiative

Demonstrates the ability to assess situations quickly, troubleshoot challenges, and make sound decisions independently.

Trauma-Informed Practice

Leads staff and engages Villagers with empathy, consistency, and respect, recognizing the impact of trauma on behavior and relationships.

Attention to Detail

Maintains strong documentation, follow-through, and situational awareness in a complex and evolving environment.

Required Qualifications

• Demonstrated alignment with the mission, values, and culture of Everyone Village
• Minimum of 2 years of experience in the social services sector
• At least 1 year of experience working directly with homeless populations preferred
• Demonstrated experience supervising staff or leading teams
• Ability to maintain professional boundaries and confidentiality
• Strong communication skills with diverse populations
• Ability to articulate program guidelines and expectations clearly
• Strong problem-solving and decision-making skills
• High level of attention to detail and comfort with documentation and reporting
• Personal integrity, reliability, and emotional maturity
• Computer proficiency (smartphone, email, Microsoft Office Suite, HMIS or similar systems)
• Valid driver’s license
• Ability to complete required trainings (trauma-informed care, de-escalation, motivational interviewing) within 90 days of hire

Position Details

• Schedule: In-person, Monday–Friday, approximately 40 hours/week
• (Evenings, weekends, and on-call responsibilities as needed)
• Compensation: $27.50/hour with generous paid holidays and paid time off package
• Pay Schedule: Direct deposit on the 15th and last day of each month

Physical & Environmental Requirements

This position requires frequent standing, walking, bending, twisting, and lifting (up to 40 lbs). Manual dexterity, reaching above and below shoulder height, and working in an active Village environment are required.

Paid Holidays & Generous Paid Time Off Package

N/A