Case Manager - Bilingual (NORC)

Job Overview:

Division/Department: Older Adult Services Vladeck Cares NORC (Naturally Occurring Retirement Community)

Work Schedule: Full-time

Pay Type: Salary $50,000

Exemption Status: Non-Exempt

Agency Overview:

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs. Building on its 125+year legacy of innovation and effective programming, Henry Street offers more than 50 programs and is one of New York City’s largest social service agencies.

Program Overview:

Henry Street Settlement’s Naturally Occurring Retirement Community (NORC) program provides social work, nursing services and case management to residents of the Vladeck Houses who are 60 years and older. This innovative program brings services directly into the community, to enable elderly residents to age in place in the familiar surroundings of their own homes.

Position Summary:

The NORC (Naturally Occurring Retirement Community) Case Manager provides case management, case assistance, outreach, and supportive services to older adults living within the NORC catchment area. The Case Manager works directly with clients to assess needs, develop care plans, connect them to resources, and ensure follow-up to support their ability to live independently and safely in the community. This role also involves community outreach, program development, and collaboration with multidisciplinary staff.

Qualifications:

• Bachelor’s degree in Social Work, Human Services, Gerontology, or related field.
• Minimum of at least 2 years of experience providing case management or direct services to older adults.
• Bilingual in English and Cantonese or Mandarin is required.
• Knowledge of entitlements, benefits, and community-based resources for older adults.
• Strong organizational, communication, and advocacy skills.
• Proficient in computer skills, including case management databases, Microsoft Office Suite (Word, Excel, Outlook), and virtual meeting platforms like Zoom and Teams.
• Ability to conduct home visits and work with a diverse population.
• Must be able to work independently and have good time management to meet goals for funders and Henry Street Settlement.
• Must have strong organizational skills, particularly for client follow-up and deadlines.

Responsibilities:

• Maintain a caseload of at least 100 clients, ensuring timely case management, case assistance, and follow-up services.
• Conduct comprehensive intake assessments and annual reassessments through office appointments and home visits.
• Develop individualized care plans based on client needs and goals.
• Provide information, referrals, and advocacy for entitlements, benefits, housing, and health-related services.
• Assist clients with applications and paperwork to access public benefits and community resources.
• Facilitate support groups, workshops, and educational sessions for clients and caregivers.
• Collaborate with NORC program staff, OAS staff, volunteers, and community partners to deliver services.
• Maintain ongoing communication with building management and local service providers.
• Complete case notes, assessments, and all required documentation in a timely and accurate manner.
• Ensure compliance with DFTA (Department for the Aging) and SOFA (State Office for the Aging) standards and program protocols.
• Track outcomes and contribute to reporting requirements.
• Provide verbal interpretation for clients with limited English proficiency during intake, reassessments, case management meetings, and other interactions.
• Prepare written translations of key documents, forms, and program materials as needed to ensure clients fully understand services and benefits.
• Ensure that all translated materials are accurate
• Participate in staff meetings, training, and case conferences.
• Support special events, outreach activities, and community-building efforts.
• Perform additional tasks as assigned by the Program Director.

Physical Requirements:

• Ability to work onsite in the Lower East Side
• Ability to climb stairs (up to 6 floors)
• Ability to read, write, and use a computer for a prolonged time