Program Manager

About the Job

We are looking for a Program Manager who can provide operational leadership and partnership management to ensure the successful delivery of Compass’s asset-building initiatives, including the Family Self-Sufficiency (FSS) program. Act as the primary liaison between Compass and its partner organizations, the Program Manager will foster strong, collaborative relationships, streamline processes, and oversee program compliance to achieve shared goals.

Skills We’re Looking For

• Proven experience in managing partner relationships and operations within a mission-driven or programmatic context.
• Strong leadership skills, with the ability to drive collaboration and influence across diverse teams and stakeholders.
• Deep understanding of program design, compliance, and data management, with a track record of delivering high-quality outcomes.
• Exceptional analytical, organizational, time management, and communication skills, with a focus on innovation and continuous improvement.
• Proactive problem-solver. Ability to navigate and trouble-shoot unexpected changes. Reliable.

About the role

The Program Manager plays a key role in project managing program expansions, leading cross-departmental collaboration, and resolving client challenges efficiently. This position requires strong leadership, operational expertise, and a commitment to advancing financial mobility and equity, aligning closely with Compass's mission and values. This role reports to the Director of Programs.

Primary Responsibilities:

Partnership Management:

• Serve as the primary operational liaison between Compass and partner organizations, fostering strong, collaborative relationships to achieve shared goals.
• Design, implement, and continually refine efficient processes to facilitate seamless information exchange and partnership alignment.
• Prepare and deliver high-quality dashboards, reports, and other key deliverables for partner organizations, providing insights that support decision-making and program success.

Program Oversight and Compliance:

• Maintain expert-level knowledge of asset building initiatives including Compass’s core FSS program model and oversee compliance with all program policies and procedures, ensuring program integrity and consistency.
• Ensure program manuals and resources are consistently updated to reflect current policies and best practices.
• Act as a subject matter expert, fielding programmatic questions from outreach and coaching teams and leading cross-functional training to ensure alignment and understanding of program policies and procedures.
• Record client information and progress data precisely, accurately, and on time, with a rigorous dedication to confidentiality and data security protocols.

Innovation and Continuous Improvement:

• Review and assess client feedback, recommending improvements to program policies and procedures to partners. Develop and execute best practices for program implementation.
• Utilize feedback and analyze data to identify trends and propose and implement improvements, ensuring Compass remains a leader in asset-building programs and FSS program delivery.

Collaboration and Problem-Solving:

• Support client success from enrollment through graduation via data tracking, regular communication and collaboration with outreach and coaching teams, serving as a bridge to address and resolve client program challenges effectively and efficiently.
• Leverage cross-departmental collaboration to develop creative solutions and streamline operations for optimal client outcomes and to establish best practices.
• Project manage efforts for program expansion, improvements and new initiatives.

Qualifications and Competencies:

• 3-5+ years of relevant experience. Previous program, partnership, and/or project management strongly preferred.
• Commitment to Compass’s mission and values, with a passion for advancing financial mobility and equity for families with low incomes.
• Cultural humility and respect for diverse cultures, identities, and lived experiences.
• Excellent written and verbal communication skills, including ability to explain complex information in plain language.

Equal Opportunity Statement  

Compass Working Capital is an Equal Opportunity Employer. We consider applications for all positions, without regard to age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, military status, or any other characteristic protected by applicable law.

Compass Working Capital is committed to ensuring individuals with disabilities receive the accommodations required for them to interview for a position on our team. Should you requireaccommodations, please contact hr@compassworkingcapital.org.

Compass also provides hiring preference to Section 3 residents. Section 3 Residency is defined as a “low-income resident” of the area where the HUD-assisted project is located.

For the purposes of Section 3, "low-income" is defined as 80% of the Area Median Income. To learn more information about Section 3 income eligibility, please refer to the Housing and Urban Development (HUD) Website. 

• The salary range for this role is $66,980 to $77,740 commensurate with experience. We’llpromote your professional growth and development by providing access to a competitive salary and benefits package and additional employee benefits that include but are not limited to:
• Healthcare: medical, dental, vision: Compass covers up to 80% of employee premiums and 80% for dependents. There is no waiting period to enroll in health insurance.
• Retirement plan 401(k) & 3% match
• Parental Leave: Employees who have been employed for at least three (3) months are eligible to take up to 12 weeks of unpaid leave. *Employee must be with the organization for six (6) months to receive up to six (6) weeks of full pay from the organization.
• Life insurance & disability Insurance
• Paid time off: Employees receive up to 36 Wellness days and 8 holidays per calendar year, plus the final week of the calendar year off as an organizational wide holiday. All employees enjoy a two-hour early closure starting the Friday after Memorial Day through the week of Labor Day.
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Professional development & certification
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Office closed the final week of calendar year
• Equipment: $200 one-time stipend for work from home expenses
• Internet Reimbursement: Up to $40 per month for personal internet expenses