Freelance Salesforce Data Administrator / Consultant

Company: Community-Word Project

Location: Remote

Engagement Type: Contract / Freelance

Term: Ongoing Retainer ($35/hour)

Reports to: Director of Development

About The Role

Community-Word Project is seeking a highly skilled and detail-oriented Freelance Salesforce Data Manager to join our team on a contract basis. The ideal candidate is a Salesforce expert passionate about data integrity, analytics, and process improvement. You will be responsible for ensuring our Salesforce instance is a reliable source of truth, empowering our sales, marketing, and leadership teams to make data-driven decisions.

This role requires a blend of technical Salesforce skills, a deep understanding of data governance best practices, and the ability to translate business needs into actionable reports and dashboards.

A candidate accepting this role can expect an average of 25 hours monthly of work, with a larger concentration of those hours occurring between CWP’s main campaigns, which run November through May.

Key Responsibilities

• Data Governance & Integrity:
  • With department leadership, co-develop and implement data quality standards and best practices within Salesforce.
  • Perform regular data audits, cleansing, and deduplication using tools like Data Loader and/or third-party applications.
  • Establish and maintain processes for data validation to ensure accuracy and completeness across all key objects (Accounts, Contacts, Leads, Opportunities, etc.).
• Data Management & Entry:
  • In a timely fashion, enter and code all financial gifts, and create/send acknowledgement letters as appropriate.
  • Assess opportunities for automated workflows and program them as approved.
  • Oversee and execute complex data migration and data import/export tasks.
  • Advise on and refine data entry procedures to minimize errors and improve efficiency for end-users.
• Reporting & Dashboard Design:
  • Collaborate with key stakeholders organization-wide to understand their reporting needs and business questions.
  • Design, build, and maintain insightful and user-friendly reports and dashboards in Salesforce Lightning Experience.
  • Provide training and support to end-users on how to effectively use reports and dashboards.
• General Salesforce Support:
  • Work alongside Development Director to build out appropriate automations for Donor and Funder journey email correspondence
  • Act as a subject matter expert for all things related to Salesforce data.
  • Troubleshoot and resolve data-related issues, report inaccuracies, and user inquiries.
  • Advise on how changes to the Salesforce configuration (e.g., new fields, objects, automation) will impact data structure and reporting.

Required Skills & Qualifications

• Proven Experience: Minimum of 3-5 years of hands-on experience in a Salesforce data-focused role
• Technical Proficiency:
  • Expert-level skills in Salesforce reporting and dashboards (Lightning).
  • Proficiency with Salesforce data management tools
  • Deep understanding of Salesforce architecture, including standard and custom objects, fields, record types, validation rules, and data security models.
• Data Best Practices: Strong knowledge of data governance, data cleansing, and data maintenance best practices.
• Analytical Mindset: Excellent analytical and problem-solving skills with meticulous attention to detail.
• Communication: Strong verbal and written communication skills, with the ability to explain complex data concepts to non-technical stakeholders.
• Autonomy: A self-starter who can manage their own time and projects effectively in a remote, freelance environment.

Preferred Qualifications

• Additional Salesforce certifications.
• Experience with data cleansing and enrichment tools.
• Experience integrating Salesforce with other platforms (e.g., Ebsta, GoFundMe/Classy, Mailchimp, Asana).
• Basic understanding of SOQL (Salesforce Object Query Language).
• Experience in the creative or nonprofit sector.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience. Please include:

1. A resume illustrating your Salesforce data management expertise.
2. An example of a complex reporting or data cleanup project you have successfully completed.
3. Your availability.

Please send your application to jobs@communitiywordproject.org.

Community-Word Project is committed to learning and engaging in work that disrupts and roots out systems and structures that perpetuate racial inequities and oppression. We intentionally seek to build and maintain a diverse and talented team that reflects the backgrounds and experiences of our students and creates an inclusive environment for all employees.

Community-Word Project is an equal opportunity employer. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status or medical condition.