Senior Patient Navigator Boston - Fall 2025

Job Title: Senior Patient Navigator

Effective Date: September 2025

Term: September 2025 - December 2025

Commitment: 16-week cohort at a minimum of 8-10 hours/week

Reports to: Link Health Staff

Classification: Paid Internship

Pay: $15.00/hour

Job Summary:

The Link Health Senior Patient Navigators will assist individuals and families in navigating and enrolling in government assistance programs such as HEAP, Supplemental Nutrition Assistance Program, Lifeline, and other state/federal benefits as a way to address social determinants of health. This role integrates social services, client support, data management, and public assistance knowledge with a focus on health equity. Link Health’s Theory of Change: Link Health actively seeks to assist eligible people in the navigation and enrollment in benefit programs that address crucial needs like affordable internet, food access, healthcare support, and housing resources.

We use community-centered approaches that leverage data, technology, and partnerships to achieve this. This will reduce barriers & connect underserved populations to the benefits available to them for improved economic stability and health outcomes.

Duties/Responsibilities:

• Commit to 10 hours/ week of in clinic hours and team huddles, networking, learning opportunities, and professional development workshops.
• Lead a team of Patient Navigators to achieve weekly enrollment goals at hospitals and clinics. This may include but is not limited to:
  • Maintain consistent and professional communication with Patient Navigators, health center staff
  • Schedule team members for weekly clinics
  • Interface with other Senior Patient Navigators and appropriately delegate responsibilities
  • Prepare organized and actionable feedback for leadership team to be reported at weekly meetings
  • Responsible for the handling of and requesting of materials including electronic devices
  • Responsible for case management for patients who have submitted certain applications requiring follow up
  • Participation in a mandatory National Link Health Zoom Call (camera on) every Monday at 6:30 PM EST.
  • Assist patients in signing-up for Link Health’s full repertoire of programs
  • Complete all required compliance documentation and trainings
• Support patients directly in navigating benefits applications and engage with the community at our partner clinics.
• Enroll patients into specified programs using Link Health’s dashboard.
• Communicate professionally and appropriately with the leadership team and Patient Navigators
• Complete all required compliance documentation.
• Opportunity to write & publish op/ed, conduct research, and present research at conferences.

Required Skills/Abilities:

• Outgoing personality & an ability to work with people from a variety of backgrounds.
• Positive, proactive, and personable team player who is goal-oriented.
• Ability to work independently and as part of a collaborative team.
• Strong interest in advancing social and economic justice.
• Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity.
• Drive to seek what can be improved and offer ways to fix any potential roadblocks.
• Comfort admitting what you don’t know and recognizing that feedback is part of the learning process.
• Proficiency in Spanish is preferred