Connect, Comfort, and Change a Life—All from Your Own Home

At Transitions, we believe that exceptional care extends far beyond medical visits. For patients and families navigating the often overwhelming journey of hospice care, a simple, caring phone call can make a world of difference.

Through our Transition’s Touchpoints weekly volunteer outreach program, you can provide an extra layer of comfort, companionship, and peace of mind right from your living room couch. We provide full training, privacy tools to protect your personal number, and a supportive community of fellow volunteers.

"A kind voice has the power to change a difficult day into a peaceful one."

📞 What You Will Do as a Touchpoints Volunteer

As a trained volunteer, you will be matched with caregivers and patients to check in on them once a week. Your primary tasks will include:

• Providing Companionship: Offering a friendly, familiar voice to listen and offer emotional support during a challenging season.
• Checking in on Needs: Gently asking families if they are running low on critical supplies, medicine, or equipment so we can alert our medical staff early.
• Answering Schedule Questions: Helping families keep track of their Transitions team visit or call schedules.
• Gathering Feedback: Asking short, valuable questions to ensure our families are completely satisfied with the care Transitions is providing.

👥 Who Makes an Ideal Touchpoints Volunteer?

This opportunity is perfect for retirees, professionals, students, or anyone looking for high-impact remote or in-person-volunteering. We are looking for individuals who are:

• Empathetic Listeners: You can hold space for others with warmth, patience, and compassion.
• Tech-Comfortable: You are able to use a simple online Google Form to document call outcomes and securely log family needs.
• Privacy-Minded: You are willing to follow strict HIPAA guidelines to protect patient identity and utilize phone masking (67
• ) to keep your personal number private.
• Consistent: You can commit to making your assigned calls at least once a week at a time that fits your schedule.

🛠️ Training & Support Provided

You will never fly blind! Transition's Hospice provides:

• A step-by-step training module you can complete at your own pace or with a coordinator.
• Easy-to-use, pre-written phone scripts to guide your conversations seamlessly.
• An official Certificate of Specialty Completion for your volunteer portfolio once training is complete.