User Experience Researcher

Dive deep into user minds. Analyze, empathize, and elevate NGO impacts as Digital Aid Seattle's User Experience Researcher.

Location: Remote

Duration: 6+ Months

Role: User Experience Researcher

About Us:

Digital Aid Seattle is a collective of professionals with diverse expertise, dedicated to transforming the nonprofit sector. We partner with nonprofits, leveraging our skills to enhance their efficiency, effectiveness, and accessibility, ultimately increasing their overall impact.

Why Join Us?:

By volunteering with us, you directly enhance the reach and efficacy of NGOs, with our nurturing environment, where everyone is united by common values, working collectively to give back to society.

All our volunteers sign an agreement and are vetted for experience before starting work with us. We believe in values like assuming positive intent, bringing out the best in others, and focusing on problems, not just solutions.

You should be seasoned, capable of leading yourself and others in your discipline, available to dedicate enough time to accomplish tasks, and driven to work independently.

Help us create a bigger impact by joining Digital Aid Seattle!

Responsibilities:

• User Research & Analysis: Lead user research initiatives to gain deep insights into user needs, behaviors, and motivations. This includes both qualitative methods like interviews and quantitative methods such as surveys.
• Usability Testing: Design, conduct, and analyze both moderated and unmoderated usability testing sessions to assess the effectiveness and usability of our products.
• Feedback Loop: Actively collect, analyze, and interpret user feedback from various touchpoints to pinpoint areas for potential improvement.
• Recommendations: Translate research findings into actionable recommendations to improve the usability and overall user experience of our products and services.
• Cross-functional Collaboration: Work closely with UX/UI designers, product managers, and developers to ensure that user insights and feedback are effectively incorporated into the product development process.
• Stakeholder Communication: Regularly present research findings and recommendations to stakeholders in an easily digestible format, ensuring a user-centered focus across teams.
• Team Engagement: Attend and actively participate in weekly plenary and bi-weekly team meetings, contributing a research-focused perspective.

Qualifications:

• Research Proficiency: Proven experience in designing and conducting various user research methods, including but not limited to, usability testing, interviews, surveys, and observational studies.
• Tools & Platforms: Familiarity with tools like UserTesting.com and other UX research platforms. Experience with data visualization tools is a plus.
• Data Analysis: Ability to analyze both qualitative and quantitative data to derive meaningful insights.
• Analytical Mindset: Strong problem-solving skills with an ability to dissect complex user behaviors and motivations.