Operations Policy Specialist (Volunteer)

Operations Policy Specialist (Volunteer)

PromiseOperations | Policy Implementation, Operational Systems & Execution

Organization: Mentor A Promise (MAP)

Location: Hybrid / Remote

Type: Volunteer

Reports To: Director of Operations

Works Closely With: PromiseShield (Compliance), PromiseLearning, PromisePeople, PromisePublic, PromiseStack

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth ages 5–18 experiencing housing instability through mentorship, education, and community. As MAP grows, strong operational systems are essential to ensure consistency, accountability, and high-quality execution across all programs and teams.

About PromiseOperations | Systems, Execution & Organizational Alignment

PromiseOperations is MAP’s division responsible for ensuring that the organization runs effectively day-to-day. The division focuses on systems, workflows, coordination, and execution—translating strategy into consistent, scalable operations.

Role Overview

We are seeking an Operations Policy Specialist to ensure that MAP’s policies are translated into clear, functioning operational systems across the organization.

This role bridges policy and execution—making sure that procedures are understood, implemented, followed, and continuously improved across teams.

This is a systems-focused role critical to organizational consistency and scalability.

Key Responsibilities

Policy Implementation & Operational Translation

• Translate organizational policies into clear, actionable workflows
• Ensure policies are aligned with real operational practices
• Support rollout and integration of policies across teams

Operational Systems & Consistency

• Ensure consistency in how processes are executed across divisions
• Identify inefficiencies, gaps, or inconsistencies in workflows
• Standardize processes to improve clarity and execution

Cross-Division Alignment

• Work with PromiseShield to align operations with compliance requirements
• Collaborate with program, HR, and tech teams to integrate policies into workflows
• Ensure policies are consistently applied across all departments

Documentation & SOP Development

• Develop and maintain standard operating procedures (SOPs)
• Create clear, structured internal documentation
• Ensure accessibility and usability of operational guides

Process Improvement & Optimization

• Identify opportunities to streamline operations
• Improve efficiency and reduce duplication or confusion
• Support scalable systems as MAP grows

Monitoring & Accountability

• Track implementation of policies and processes
• Identify areas where execution is not aligned with expectations
• Support corrective actions and operational improvements

Training & Support

• Support teams in understanding and applying operational processes
• Assist in developing guidance materials for internal use
• Reinforce clarity, consistency, and accountability

Communication & Responsiveness

• Maintain clear, timely communication across teams
• Coordinate work via Google Workspace and operational systems

Qualifications

Required

• Strong organizational and systems-thinking skills
• Ability to translate concepts into clear, executable processes
• Attention to detail and consistency
• Strong communication and coordination skills
• Alignment with MAP’s mission and dignity-centered values

Preferred

• Experience in operations, process improvement, or program coordination
• Experience developing SOPs or workflow systems
• Experience in nonprofit or multi-team environments
• Interest in organizational design and systems building

Commitment

• Volunteer role
• Approximately 5–10 hours per week
• Minimum 6-month commitment required
• Hybrid / remote

What You’ll Gain

• Experience building and optimizing operational systems
• Exposure to cross-functional organizational design
• Collaboration with leadership and multiple divisions
• Professional references and letters of recommendation
• A meaningful role strengthening execution and scalability

How to Apply

Interested candidates must apply directly through Idealist and submit:

• Resume (required)
• Cover letter (required) describing experience in operations, systems, or process improvement

This role ensures that strategy becomes execution.

Turning ideas into systems—and systems into consistent, reliable action.

This role holds the pieces together.

From research to outreach to execution—help ensure every story is fully built before it’s told.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.