Quality Assurance (QA) Specialist - ISD (Volunteer)

Mission

The KeelWorks Foundation is a 501(c)(3) approved nonprofit foundation dedicated to' to support a better world by fostering learning competence, emotional intelligence, and networked intelligence, with a particular focus on empowering the economically disadvantaged. We aim to promote global economic equality through individual empowerment and inclusion, ultimately creating a more peaceful and equitable world.

We specifically aim to bring greater participation to the economically disadvantaged across the globe and in building a system to support upward mobility. We operate on the belief that unrealized human potential is a loss for everyone, that circumstances don't define individuals, that the hunger for learning is universal, and that every learner has unique gifts. Our programs include KeelWings, which provides practical experience for recent graduates, and KeelMate, which supports the experienced professionals.

About the Role

Key Job Duties for the QA Specialist include:

• Develop and review QA standards and design, enforce, and continually improve objective, measurable quality criteria.
• Ensure that all learning products—software, modules, assessments—adhere not just to style and grammar, but to accuracy of learning strategy, structural models, content component models, and specified standards.
• Serves as a senior reviewer, mentor, and process improver.

About the Position

Key responsibilities include:

Define and evolve QA criteria

• Establish, document, and maintain objective, measurable quality standards for all learning products (courses, software modules, assessments, etc.).
• Ensure alignment with learning strategy documents: learning objectives, enabling & terminal objectives, content models, structural patterns.

Review and inspect content

• Deep-review of storyboards, full course builds, assessments, multimedia, simulations, etc., for grammar, spelling, consistency, and style.
• Verify content adherence to learning strategy, content models (e.g., module → lesson → topic, or scenario → practice → feedback), specified structure/design delivered by IDs/SMEs.

Software/courseware

• Test functional aspects: navigation, interactivity, responsive behavior, LMS integration (SCORM, xAPI, etc.).
• Ensure adherence to accessibility / usability / device/browser compatibility standards as relevant.

Style guides, branding, and standards enforcement.

• Develop and maintain style guides (language, tone, visual, formatting).
• Audit content to ensure consistent terminology, voice, visual identity, UI standards.

Collaboration & Mentoring

• Work with Instructional Designers, SMEs, Content Developers, and Software Developers to resolve issues.
• Provide actionable feedback, conduct reviews, mentor more junior QA / ID staff.

Process ownership & metrics

• Define and track metrics of quality (error rates, defect types, time to fix, review cycles).
• Identify improvements: tools, workflows, review gates.
• Document QA findings, prepare reports for leadership and continuous improvement and strategic contribution.

Continuous improvement and strategic contribution

• Keep abreast of best practices in ISD, eLearning, educational technologies, and QA/content quality.
• Evaluate new tools and methods to improve quality and efficiency.

What we are looking for

• Professional experience in instructional design, content QA, eLearning QA, and/or equivalent fields.
• Demonstrated experience developing and applying measurable quality / review criteria.
• Strong command of grammar, style, spelling; strong editorial skills.
• Solid knowledge of adult learning theory, instructional design models (ADDIE, SAM, agile, etc.).
• Proficiency with using software and systems such as eLearning authoring tools (e.g. Articulate Storyline/Rise, Adobe Captivate, etc.), LMS systems, Google suite.
• Experience with assessment design/evaluation, multimedia, interactivity.Familiarity with accessibility standards (WCAG / Section 508 or equivalent).
• Analytical, organizational, communication, and project time-management skills.
• Experience leading or mentoring others is a big plus

What You’ll Gain (What's in for you)

• A chance to make a great impact and contribute to a cause that improves the lives of people.
• An opportunity to help build a high-performing, engaging and mission-driven environment.
• Great work experience and exposure to diverse projects that make a real difference.
• Expansion of your professional network & exposure to working for a non-profit.

"If you have the time, experience organizing operations, ability to guide others, and a desire to contribute to a meaningful cause, we can use your help." Keelworks Founder

Footnotes:

• Please leave a note with your application to acknowledge your awareness of the volunteer nature of the role. We will only proceed with those candidates who understand this to be a volunteer position.

This position is virtual and can be done from anywhere in or outside the United States.

This is an unpaid, volunteer position with an expected commitment of minimum of 8-10 hours per week and a minimum 3 month service commitment.

Visit our website at www.KeelWorks.org for more information.