Mentee Success Pod Lead

Purpose:

Own the mentee experience. You make sure students feel supported, stay engaged, and keep moving forward—so mentors can focus on mentoring and mentees don’t fall through the cracks.

Time Commitment:

Up to 2 hours/week (mostly asynchronous).

What you own:

• Keep mentee engagement on track: Monitor participation patterns (missed meetings, low responsiveness, drop-off signals) and make sure follow-up happens quickly.
• Coordinate proactive check-ins: Ensure mentees receive consistent touchpoints (welcome, weekly pulse, workshop reminders, “you’ve got this” nudges).
• Manage rolling onboarding: Confirm new mentees complete orientation steps and get fully activated (profile, expectations, first mentor touchpoint scheduled).
• Oversee follow-up workflows: Make sure no-shows and reschedules are handled with care and consistency.
• Lead the pod team: Assign small tasks to pod volunteers, keep work within the 2-hour limit, and hold a simple weekly “done / stuck / next” update.
• Escalate what matters: Flag issues to the paid Ops Lead early (repeated no-shows, mentor-mentee mismatch signals, sensitive concerns).

What you don’t own (to keep it manageable):

• Final decisions on match changes or removals
• Handling serious escalations (safety, harassment, crisis situations)
• Building reports/exports (the systems/data role handles that)

Success looks like:

• New mentees activate quickly and schedule their first mentor touchpoint
• Engagement improves (fewer no-shows, faster responses)
• Volunteers stay aligned and mentees get consistent support
• Issues are caught early and escalated appropriately