REGIONAL NPO CONCESSIONS COORDINATOR

The Regional NPO Coordinator – Miami, FL is responsible for overseeing and managing all Friendship That Gives volunteer operations across designated stadium and arena partnerships, including:

• • Amerant Arena
  • Hard Rock Stadium
  • Kesaya Arena
  • NU Stadium at Freedom Park
  • WATSCO Center

This role ensures seamless coordination of nonprofit concessions operations, volunteer recruitment and retention, compliance adherence, venue communication, and revenue accountability. The Regional NPO Coordinator serves as the primary liaison between Friendship That Gives, venue partners, and volunteer team leads.

This position is both operational and relational — requiring strong leadership, logistics management, and community engagement skills.

Core Responsibilities

1. Volunteer Operations Management
   • Recruit, train, schedule, and manage volunteers for all assigned venues.
   • Ensure each event shift is fully staffed with confirmed, credentialed volunteers.
   • Maintain volunteer rosters, certifications, and required documentation.
   • Implement and uphold Volunteer Code of Conduct standards.
   • Conduct pre-event briefings and post-event evaluations.

1. Venue & Partner Liaison
   • Serve as the primary point of contact between Friendship That Gives and venue concession management teams.
   • Ensure compliance with each venue’s NPO concession policies and procedures.
   • Attend required venue trainings and operational meetings.
   • Coordinate credentials, uniforms, parking, and access requirements.
2. Revenue & Compliance Oversight
   • Monitor concessions revenue reporting and reconciliation.
   • Ensure proper documentation of volunteer hours and event assignments.
   • Track event participation metrics and impact reporting.
   • Maintain financial transparency and submit post-event summary reports.
3. Leadership & Team Development
   • Develop and train Volunteer Team Leads for each venue.
   • Foster a culture aligned with the Friendship That Gives philosophy: Empowering Lives Through Inspiration, Connection, and Impact.
   • Address volunteer conflicts or performance issues promptly.
   • Create retention strategies and recognition initiatives.
4. Strategic Growth & Community Engagement
   • Identify opportunities to expand NPO concession presence within Miami, FL venues.
   • Support recruitment efforts through churches, civic organizations, fraternities/sororities, and community partners.
   • Collaborate with Friendship That Gives leadership to align volunteer efforts with fundraising and awareness goals (Amyloidosis & Parkinson’s Disease initiatives).

Qualifications

• • Bachelor’s degree preferred (Nonprofit Management, Business, Hospitality, or related field).
  • 3–5 years experience in nonprofit operations, event management, or volunteer coordination.
  • Experience working with stadium/arena concession programs strongly preferred.
  • Strong leadership, communication, and conflict-resolution skills.
  • Excellent organizational and scheduling capabilities.
  • Proficiency in Google Workspace, Excel, volunteer management software.
  • Ability to work evenings, weekends, and event-based hours.

Key Competencies

• • Operational Excellence
  • High-Level Organization
  • Relationship Management
  • Crisis Management & Problem Solving
  • Cultural & Community Awareness
  • Financial Accountability

Physical Requirements

• • Ability to stand for extended periods during events.
  • Ability to lift up to 25 lbs if necessary.
  • Mobility across large stadium and arena facilities.