FlightSpan Subscriber Support Specialist

JAARS is looking for a talented individual to join our software engineering team to provide support to our FlightSpan subscribers. FlightSpan is a software suite that provides a set of innovative flight operations management tools to mission aviation organizations operating in remote contexts around the world.

Your primary focus will be working with our subscribers to provide them with excellent product support as they use FlightSpan in their flight operations.

Your responsibilities will include onboarding new user-organizations, developing and maintaining training materials, providing individualized training to users, and working closely with the development team to provide solutions to issues our subscribers encounter.

To ensure success in subscriber support, you should have a strong working knowledge of flight operations, enjoy working with software, be a timely and clear communicator, and have a strong aptitude for coaching and training.

Position Responsibilities

FlightSpan Subscriber Support Specialist Responsibiliites:

• Developing and maintaining training materials for FlightSpan.
• Onboarding new subscribers, including data migration and initial training.
• Manage subscriber feedback and assist in triaging bug reports and feature requests.
• Collaborating with the development team to define new app features.
• Work closely with the development team to ensure that design changes and bug fixes adequately address issues raised by our subscribers.
• Manage the process of extracting and digitizing aircraft weight and balance and performance data from Aircraft Flight Manuals for new aircraft types that are added to FlightSpan.
• Assist in testing new features for accuracy and ease of use.

Position Requirements

FlightSpan Subscriber Support Specialist Requirements;

• Aviation operations experience (pilot experience preferred).
• Affinity for tech and software solutions.
• Excellent spreadsheet competency and a working knowledge of databases.
• Knowledge of Apple’s design principles and application interface guidelines.
• Strong communication skills with a user/customer-centric focus and an always-learning mindset.
• A well developed coaching and training skillset.
• A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth.
• Embrace the vision, mission, and core values of JAARS.

Watch our video to learn more: Whatever It Takes: The First 75 Years (Abridged)