Gentiva Volunteer- Direct Care Volunteer

Provide supportive services to patients and their families. Direct care volunteers do not provide hands-on care to the patient at any time and are not permitted to provide transportation for the patient or their family.

Essentials:

• Hospice Direct Care Volunteer Orientation
• Role-specific orientation
• In-services (on-hire and annual)
• CPR certification only if required by the state (See Policy 2-034 Cardiopulmonary Resuscitation for state

specific requirements.)

Direct care volunteers are providing services that involve direct contact with/support to the patient/family. Direct

care services provided to the patient and family must be documented on the patient’s plan of care prior to

providing the service. All direct care services provided to the patient and family must also be documented by the

volunteer in accordance with program requirements. Direct care services may include:

• In-home/in-person patient/family visits
• Telephone support per the care plan (calls to schedule visits are not counted as direct patient care time)
• Shopping, errands, food preparation, household chores, yardwork, pet care
• Pet therapy, reiki, tuck-in calls, veteran support, and vigil