Virtual Volunteering - call Advocate Health patients from home

Program Highlights

• • Volunteers conduct remote outreach calls to patients, introducing themselves, assessing the patient’s overall hospital experience, and sharing up-to-date visitation hours and guidelines.
  • When patients express needs, questions, or concerns, volunteers communicate this information to the nursing team at the conclusion of the call to ensure appropriate and timely follow-up.
  • When patients recognize staff members for exceptional care, volunteers submit recognition emails to the appropriate manager(s) to help celebrate and reinforce outstanding service.

Hours of Operation

Monday–Sunday: Between 9:00 a.m. and 6:00 p.m. CST

Volunteer scheduling is flexible, allowing individuals to select days and times that work best for them.

Volunteer Requirements

• Volunteers must be 17 years old and older
• Background Check: Required for all volunteers aged 19 and older.
  • Volunteer Orientation Training: Online module introducing Advocate Aurora Health and our organizational mission.
  • Compliance and Integrity Training: Online module outlining AAH’s compliance and privacy standards, including essential information needed to help safeguard patients, visitors, and team members.

In‑Depth Training

• • Volunteers receive 7–8 hours of one‑on‑one training with a member of our training team.
  • Training team members are available Monday–Friday, 9:00 a.m.–5:00 p.m.