NorthStar Youth Outreach Center Advocate **Evening and Weekend Shifts Available**

Role Summary

Advocates at Tubman’s NorthStar Youth Outreach Center at the Maplewood Mall connect youth and young adults ages 10-24 of all genders (and their children, if parenting) to basic needs and resources. Youth receive a range of services including individual advocacy, safety planning, and connection to resources at Tubman and partner agencies. Volunteers provide comprehensive support services, assisting with the use of a computer lab and laundry and accessing clothing and food.

Impact & Benefits

• Make a difference in a young person’s life by listening and providing advocacy
• Maintain a safe and empowering space by providing support to youth, young adults, and children who have experienced or are at risk of homelessness, violence, and trauma Position Responsibilities
• Provide support in a strength-based, person-centered, and trauma-informed manner
• Understand and share information about Tubman and other community resources
• Foster trusting relationships with young people to create a safe and welcoming environment
• Follow Tubman guidelines, professional boundaries, and confidentiality as you interact with clients to identify their needs and strengths
• Communicate with supervisor and team as appropriate to best serve clients

Position Qualifications:

• Strong communication and interpersonal skills and ability to quickly engage and build trust
• Ability to respond calmly and respectfully in difficult and unexpected situations
• Ability to work with diverse teams and clients to foster a culturally inclusive environment that values people’s identities and multiple dimensions of diversity and experience
• Flexible, patient, and able to identify and build on strengths
• Experience in effective de-escalation, crisis intervention, or customer service
• Previous experience with diverse youth and young adults who have experienced trauma preferred

Time Commitment & Availability

• Minimum of one shift a week for nine months preferred
• Evening and Saturday shifts available

Supervision & Training

• Attend Tubman’s five part Volunteer/Intern Orientation and Training series and webinar/training materials provided by supervisor
• Supervision provided by the NorthStar Youth Outreach Manager