Community Manager

Community Manager

About Surmount New York

At Surmount New York, we envision a future where every person, regardless of their circumstances, has the tools and support needed to make positive choices, overcome challenges, and build a life of purpose and fulfillment. We connect New Yorkers with essential resources and programs that empower them to overcome challenges, build resilience, and uplift their communities.

Position Overview

The Community Manager plays a central role in cultivating, nurturing, and growing Surmount New York’s community networks—both online and on the ground. This role focuses on active community management, driving participant engagement, fostering meaningful relationships among community members, and facilitating digital and local interaction around Surmount’s mission and programs.

Reports to: Executive Director

Key Responsibilities

Community Building & Engagement

• Act as the primary champion and facilitator for Surmount New York's community members, participants, and digital groups.
• Foster an inclusive, welcoming, and supportive environment across all community platforms and interactive forums.
• Moderate community discussions, respond promptly to inquiries, and drive ongoing dialogue around Surmount’s core initiatives and monthly themes.
• Support the execution of virtual and local community meetups, workshops, and peer-to-peer engagement sessions.

Volunteer & Member Support

• Onboard, guide, and support community volunteers, group moderators, and peer leaders to ensure alignment with organizational values.
• Gather feedback from community members through surveys, open check-ins, and direct interactions to identify emerging community needs.
• Collaborate with the HR & Operations team to ensure volunteer recognition, retention, and positive member experiences.

Content Integration & Resource Sharing

• Partner with the Marketing & Communications team to share relevant resources, announcements, and success stories directly within community channels.
• Facilitate the distribution of vetted community resources (food, housing, education, health) from Surmount’s resource library to community members in need.
• Highlight community member achievements and spotlight local stories that exemplify resilience and empowerment.

Cross-Functional Collaboration

• Work closely with the Community Engagement Manager to align digital community management with live community events and tabling outreach.
• Assist in tracking community growth metrics, engagement levels, and member feedback to share with executive leadership.

Qualifications & Experience

• Experience in community management, online moderation, volunteer engagement, or customer/member relations.
• Strong written communication, active listening, and interpersonal skills.
• Empathetic, culturally responsive approach to interacting with diverse populations across New York City.
• Familiarity with community communication platforms (Slack, social media groups, messaging apps) and basic database/CRM tools.
• We strongly encourage individuals with lived experience in New York’s (or similar) underserved communities to apply.

Time Commitment

• Type: Volunteer Position
• Commitment: Approximately 5–10 hours per week

Benefits

• Opportunity to directly impact and uplift New York City communities.
• Hands-on experience in nonprofit community development, leadership, and digital moderation.
• Expanded professional network within the New York non-profit sector.