Online Community Coordinator

Your Hearing Dog Inc supplies specially trained service dogs to the deaf and hard-of-hearing community. YHD is searching for an Online Community Coordinator. If you enjoy building and engaging with like-minded people in an online group setting then this could be a good match for you.

We are looking to deepen the connections with our existing and potential supporters/followers. This role focuses on fostering engagement and connection within YHD's online community. Here's a breakdown of the key responsibilities and skills involved:

Key Responsibilities:

• Strategy Development: Creating and implementing strategies to grow and engage the online community. This includes defining goals, target audiences, and content strategies.
• Content Creation & Curation: Developing engaging content (posts, articles, videos, graphics) relevant to the nonprofit's mission and the interests of the community members. This also involves finding and sharing relevant content from other sources.
• Community Management: Moderating online discussions, responding to comments and questions, and fostering a positive and inclusive environment. This includes addressing any issues or conflicts that may arise.
• Platform Management: Managing the technical aspects of the online community platform(s) (e.g., Facebook groups, forums, online portals). This might involve setting up the platform, managing user accounts, and troubleshooting technical issues.
• Community Growth: Implementing strategies to attract new members to the online community. This could involve outreach campaigns, social media promotion, and partnerships with other organizations.
• Engagement Activities: Planning and organizing online events, contests, Q&As, and other activities to encourage interaction and build relationships among community members.
• Data Analysis & Reporting: Tracking key metrics (e.g., membership growth, engagement rates, reach) to measure the success of community building efforts and identify areas for improvement. Reporting these findings to relevant stakeholders.
• Collaboration: Working closely with other departments within YHD (e.g., marketing, fundraising, program staff) to ensure that the online community aligns with the overall organizational goals.
• Staying Up-to-Date: Keeping abreast of the latest trends in online community building, social media, and digital marketing.

Essential Skills:

• Excellent Communication Skills: Both written and verbal, with the ability to communicate effectively with diverse audiences.
• Community Building Expertise: A strong understanding of online community dynamics and best practices for fostering engagement.
• Content Creation Skills: Ability to create engaging and informative content in various formats.
• Social Media Proficiency: Knowledge of various social media platforms and experience managing social media accounts.
• Technical Skills: Familiarity with online community platforms and basic technical troubleshooting.
• Data Analysis Skills: Ability to track and analyze data to measure community growth and engagement.
• Project Management Skills: Ability to plan and execute community building initiatives effectively.
• Passion for the Nonprofit's Mission: A genuine interest in the organization's work and a desire to make a difference.
• Empathy and Interpersonal Skills: Ability to connect with community members and build strong relationships.

In short, this role is a blend of marketing, communications, community management, and project management, all focused on building and nurturing a thriving online community that supports the nonprofit's mission.

Watch our video to learn more: Your Hearing Dog in the News!