Office Support

Volunteer Position: Office Support Assistant

Location: Renew Mobility – Grand Rapids, MI

Commitment: Flexible hours, minimum 4 hours/week preferred

Reports to: Program Manager

Position Summary:

Renew Mobility is seeking a detail-oriented and friendly volunteer to assist with office support tasks. This role is ideal for someone who enjoys administrative work and wants to contribute to a mission-driven organization that empowers individuals with mobility challenges.

Key Responsibilities:

• Answer incoming phone calls and direct inquiries appropriately
• Make outgoing calls to donors, partners, and clients as needed
• Enter and update data in Salesforce CRM system
• Manage email communications using Outlook
• Create and maintain spreadsheets in Excel for tracking and reporting
• Assist with filing, scanning, and organizing documents
• Support general office operations and special projects as assigned

Qualifications:

• Comfortable using Microsoft Outlook and Excel
• Experience with Salesforce or willingness to learn
• Strong communication skills, both verbal and written
• Reliable, organized, and able to work independently
• Friendly and professional demeanor

Training & Support:

Volunteers will receive training on Renew Mobility’s systems and processes, including Salesforce and office protocols. Ongoing support is provided by staff.

Impact:

Your support helps Renew Mobility run smoothly and efficiently, allowing staff to focus on serving individuals with mobility needs across West Michigan.