Housing Counselor

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists individuals and families in the identification of goals and objectives to manage their finances and/or meeting their housing needs.
• Provides one-on-one housing and/or financial counseling for clients seeking assistance with rental or homeowner issues, financial management, home purchase, and credit management.
• May conducts group education on various topics, including financial management, homeownership, and foreclosure prevention. Develops additional education offerings as needed/directed.
• Provides follow up case management for clients as necessary and in accordance with the client’s action plan. Accurately records client data in the appropriate client management system, effectively manages the confidential financial information of clients, and maintains case files for all clients in accordance with agency and HUD standards.
• Logs and returns voice mail messages to provide timely follow up with clients and potential applicants.
• Maintain accurate and current information about resources in the community and make referrals to appropriate agencies for services which the program cannot meet.
• Maintains knowledge of housing and financial counseling industry standards, and practices
• Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
• Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
• Intermediate knowledge of Microsoft Office and Adobe Acrobat applications
• Must have the ability to work occasional evenings and weekends.
• Must possess or attain certification as HUD Certified Housing Counselor within six (6) months of appointment
• Must be located in the Commonwealth of Virginia
• Must pass a criminal background check
• Must reside within the Commonwealth of Virginia
• Must NOT be an active real estate broker/agent, insurance broker/agent, or mortgage broker/agent
• ***Position will conduct virtual counseling sessions***