Tech Volunteer - Waltham, MA (Leland House)

Program Summary: 2Life is in need of volunteers to help build residents’ confidence in navigating technology. Tech volunteers will provide one-on-one tech support in person in Computer Centers and in residents’ apartments when required. The tech mastery of 2Life’s residents varies; some residents are just learning how to send emails, while others are learning how to edit photos.

Location: Leland House: 21 Newton St, Waltham, MA 02453

Key responsibilities:

• Meet with residents one-on-one either in campus Computer Center or in resident apartments.
• Train residents on using Computer Center PC computers, printers, and scanners, as well as Chromebooks and tablets borrowed by residents from 2Life.
• Train residents on using their own personal devices, which include laptops, tablets and smartphones.
• Establish residents’ tech mastery goals, train residents on technical skills, write out lists of steps for residents, occasionally troubleshoot residents’ devices at a very basic level, etc.

Impact Goal: Empower residents to confidently access technology and connect with their loved ones and community supports.

Qualifications:

• Volunteer must be 16 years and older for this position
• Basic knowledge of computers, tablets and smartphones
• Experience sending emails, using a smartphone, listening to audio books, uploading photos, etc.
• Ability to explain tech terminology using simple language and in multiple ways
• Flexibility, patience and a good sense of humor

Time Commitment/Schedule: Work with residents for 2-4 hours/week during business hours. Volunteer must commit to at least three months.

Number of Volunteers Needed: 1-2

Benefits: Obtain experience working with older adults, accomplish something rewarding, empower residents to use new technology, cultivate new intergenerational friendships, and practice your instruction skills.

Volunteer Supervisor: 2Life’s Resident Technology & Training Manager