Technical Training Content Creator (Volunteer)

Organization: Mentor A Promise (MAP)

Division: PromiseShield (Manage IT, Security & Privacy)

Location: Fully Remote — United States

Type: Volunteer Role

Commitment: Approximately 5–10 hours per week

Minimum Commitment: 6 months

Reports To: Director - IT

About Mentor A Promise

Mentor A Promise is a nonprofit organization dedicated to supporting young people experiencing housing instability through mentorship, educational support, and community-based programs. As the organization expands its programs, communications, publishing initiatives, campaigns, and mission-driven products, we are building the leadership and operating structure needed to support that growth.

Role Overview

Mentor A Promise (MAP) is seeking an experienced Technical Training Content Creator to join PromiseShield (Manage IT, Security & Privacy) and design, develop, and publish technical training materials, end-user guides, and instructional videos for our digital platforms.

This is a hands-on role for someone who can translate complex IT procedures, cloud workflows, and security protocols into engaging, accessible, and user-friendly educational content for technical and non-technical volunteers.

The successful candidate will be a skilled instructional designer or technical communicator with a passion for building clear, actionable training documentation and digital learning assets.

Key Responsibilities

• Design and produce comprehensive training guides, video tutorials, and step-by-step documentation for Google Workspace, ITSM tools, and internal IT platforms.
• Develop interactive e-learning modules, onboarding guides, and self-service knowledge base articles for staff and volunteer community members.
• Translate technical IT procedures, security guidelines, and software workflows into engaging, easy-to-understand educational content.
• Establish standardized templates, brand alignment, and structural formatting across all PromiseShield training materials and knowledge bases.
• Collaborate with the Google Workspace Manager, ITSM Manager, and Cybersecurity teams to continuously update documentation as software configurations evolve.
• Evaluate end-user feedback and helpdesk inquiry trends to identify skill gaps and create targeted micro-learning resources.
• Maintain a centralized repository of training media, user manuals, and technical SOPs for easy discovery and navigation.

Qualifications

Strong candidates will bring:

• Proven experience in technical writing, instructional design, or training content creation within an IT or SaaS environment.
• Strong proficiency with technical documentation tools, screen-recording and video editing software (e.g., Loom, Camtasia, Canva, or similar), and Knowledge Base platforms.
• Solid understanding of core cloud tools, specifically Google Workspace applications and general IT service management concepts.
• Exceptional written and visual communication skills with an ability to simplify technical jargon for diverse audiences.
• Strong organizational abilities to manage multiple content creation projects from concept to publication.

Experience in one or more of the following areas is especially valuable:

• Nonprofit or mission-driven organizations
• Education or youth-focused organizations
• Experience designing digital onboarding materials for remote volunteer communities
• Familiarity with Learning Management Systems (LMS) or modern digital publishing suites

Working Relationships

The Technical Training Content Creator reports to the Director - IT and works closely with the Google Workspace Manager, ITSM Platform Manager, Systems Administrators, and division leads across Mentor A Promise.

Commitment

Approximately 5–10 hours per week for 6 months, with flexibility in scheduling.

Location

This is a fully remote volunteer position based in the United States.

How to Apply

Please submit:

• A current resume
• A brief cover letter describing your technical writing/instructional design experience and your interest in supporting Mentor A Promise

Applications will be reviewed on a rolling basis, with the goal of filling the position promptly.

Volunteer Eligibility and Sponsorship

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals residing in the United States due to legal, safeguarding, data-privacy, and programmatic requirements.

Mentor A Promise does not provide visa or immigration sponsorship for volunteer positions.

We appreciate your interest in our mission and your understanding of these requirements.