Volunteer Staff Role: Community Engagement Lead

The Community Engagement Lead is a volunteer leadership role dedicated to expanding Operation Meraki’s visibility and strengthening its relationships with community stakeholders. This individual builds and nurtures meaningful connections that support awareness, volunteerism, fundraising, and public support.

Key Responsibilities

Community Engagement & Visibility

• Develop and implement strategies to connect with local residents, organizations, businesses, and influencers.
• Represent Operation Meraki at community events, expos, and local gatherings.
• Track outreach efforts and ensure consistent community presence.

Volunteer Leadership

• Recruit, onboard, and support volunteers aligned with program and event needs.
• Maintain engagement through regular communication, coordination, and appreciation.
• Develop volunteer roles and schedules for ongoing and event-based opportunities.

Storytelling & Communication

• Share impact stories, community highlights, and updates via newsletters and digital channels.
• Collaborate with the Communications Director or relevant volunteers to boost online engagement.
• Be a community-facing spokesperson when needed.

Partnership Development

• Identify and cultivate mutually beneficial relationships with schools, civic groups, businesses, and local leaders.
• Collaborate on co-hosted events, resource fairs, and awareness initiatives.

Advocacy Participation

• Support grassroots advocacy efforts relevant to Operation Meraki’s mission.
• Help inform and mobilize community members around key public issues or campaigns.

Key Performance Indicators (KPIs)

AreaMetricTarget (Quarterly)

Community Events

• Events participated in or hosted 4+

Volunteer Engagement

• New volunteers recruited 10+
• Volunteer retention rate 75%+

Outreach

• New partnerships initiated 3+
• Outreach activities tracked 100% logged in CRM or shared tracker

Communication

• Newsletters/updates distributed 3+
• Social engagement (shares, comments)
• 100+ interactions across platforms

Advocacy

• Local advocacy events or efforts supported 1+

Reporting

Activity and outcome reports submitted 1 per quarter

Required Skills & Attributes

• Strong alignment with Operation Meraki’s mission and values
• Confident in community outreach and public speaking
• Effective in both independent and team-based work
• Organized, reliable, and results-oriented
• Basic comfort with digital tools (Google Workspace, email, social media, etc.)

Expectations & Commitment

• Attend bi-monthly check-ins or planning meetings
• Commit to a renewable 12-month term
• Complete volunteer onboarding (which includes confidentiality)
• Use agreed-upon tools (e.g., shared calendar, CRM, reports) to track activity
• Participate in annual role review to reflect and plan for the next term