Neon One CRM Specialist (Trainer & Troubleshooter)

Are you someone who loves bringing order to systems and helping others feel confident using technology? We’re looking for a volunteer who is experienced with Neon One CRM to partner with our team and help us get the most out of a tool we know has incredible potential.

This is a unique opportunity to make a lasting impact by strengthening how we manage donors, volunteers, and programs—while empowering a passionate team to work more efficiently and confidently.

What You’ll Do:

• Provide hands-on training to staff on how to use Neon One effectively (at their level—no jargon overload!)
• Help us streamline processes like donor tracking, reporting, and communications
• Troubleshoot issues as they arise and serve as a go-to resource for questions
• Review our current setup and suggest improvements or best practices
• Create simple, easy-to-follow guides or cheat sheets for ongoing use

What We’re Looking For:

• Experience using Neon One (strongly preferred)
• Strong ability to teach and explain systems in a clear, supportive way
• Problem-solving mindset with patience and flexibility
• Comfort working with a small team that is eager to learn (and may ask lots of questions!)
• Bonus: experience with nonprofits, fundraising, or volunteer management systems