PROGRAM MANAGER – CARE PACKAGE OPERATIONS

ABOUT US

• Missing Pieces Support Group is a nonprofit organization founded by women who have personally experienced the heartbreak of pregnancy loss—from first-term miscarriages to stillbirths. Our mission is to uplift underserved communities through advocacy, education, and resource connection. We understand the emotional and physical toll of such loss and are committed to helping others navigate their grief.

Our mission is to bring awareness to pregnancy loss and offer support to grieving families by:

• Providing informational resources
• Forming a mindful community that bridges the gap between similar support services
• Providing a platform that gives families the opportunity to share their stories online.

We are seeking a passionate, empathetic, and collaborative individual to join our team in a volunteer capacity. This is an unpaid/volunteer opportunity for anyone interested in donating their time to our non-profit.

Learn more: https://missingpiecessupportgroup.org

PRIMARY PURPOSE

The Program Manager – Care Package Operations oversees the entire lifecycle and operations of our Care Package Program in the Houston area. In this leadership position, you will manage logistics volunteers, streamline packing workflows, monitor metrics, and ensure high-quality delivery standards for grieving families.

QUALIFICATIONS

• Enrolled student at a Houston-area college or university seeking leadership experience.
• Strong leadership, project management, and team coordination capabilities.
• Proficiency in Google Workspace, data tracking tools, and reporting.
• Excellent interpersonal skills and deep empathy for mission-driven work.
• Ideal for majors in Business Management, Public Health, Nonprofit Leadership, Social Work, or Sociology.

KEY RESPONSIBILITIES/DUTIES

• Program Supervision: Manage the full lifecycle of care package requests from initial intake to package delivery.
• Team Leadership: Lead and support the Care Package Logistics Coordinator and volunteer packing teams during assembly sessions.
• Process Improvement: Develop systems for quality control, fulfillment efficiency, and recipient feedback collection.
• Reporting & Collaboration: Report regularly on program outcomes, distribution metrics, and collaborate with outreach leads for local sponsorships.

TIME COMMITMENT

• Volunteer role with flexible hours (estimated 4–6 hours per week)
• In person/Hybrid, with occasional virtual meetings as needed
• Ideal for individuals seeking experience in nonprofit development, fundraising operations, or admin support.
• Location: Hybrid / In-Person (Houston, TX area)

BENEFITS OF VOLUNTEERING

• Gain valuable nonprofit experience
• Expand your professional network
• Be part of a mission-driven, inclusive team
• Flexible scheduling and remote collaboration/Choose your own hours
• Opportunities to learn and grow within the nonprofit sector, while gaining valuable nonprofit experience
• Join a passionate, mission-driven team
• Letters of recommendation and skill-building opportunities available

Job Type: Part-time