Entry-Level IT Technician

Title: Entry-Level IT Technician

Location: Mission: Ignite Powered by Computers For Children, Inc.

Reports To: Site Supervisor

AmeriCorps Program: Ignite Your Life (IYL)

Mission: To enhance educational opportunities and enrich lives through technology

Vision: To be the community’s leading technology resource for high-need populations and those that serve them

AmeriCorps Program Description:

AmeriCorps members are crucial personnel needed to fulfill the goals of Mission: Ignite’s programs, blending volunteer efforts with identified organizational goals to serve as part of the Mission: Ignite team.

As ambassadors for the mission and as part of the Mission: Ignite team, AmeriCorps members will participate in professional development and training opportunities, learning various applicable skill sets that may be useful in future careers. The members will also participate in volunteer opportunities as part of AmeriCorps cohorts and develop a network of mission-minded people in the local region.

Position Description:

The Entry-Level IT Technician plays a vital role in providing technical support and assistance to end-users within the organization. Reporting to the IT Manager or Senior IT Technician, the incumbent will diagnose, troubleshoot, and resolve basic hardware, software, and network issues. This position is an excellent opportunity for individuals looking to start their career in Information Technology and gain hands-on experience in a dynamic service environment.

Key Responsibilities:

• Assist users with basic hardware and software problems.
• Set up computers, printers, and devices.
• Install and update software.
• Help manage user accounts and passwords.
• Maintain documentation of solutions.
• Provide remote support when needed.
• Support basic network tasks.

Qualifications:

• High school diploma or equivalent.
• Basic understanding of computers and software.
• Problem-solving skills.
• Strong communication skills.
• Customer-friendly attitude.
• Willingness to learn and adapt.

Program Benefits:

• Total living allowance for 300 service hours is $2,000.00
• Education award at service completion of 300 hours is $1,565.08
• Mileage reimbursements for qualifying travel
• A desktop computer to keep after the service experience
• Training on topics including computers, technology, and Microsoft products
• Loan deferment and interest forbearance on qualified student loans
• Many government agencies, higher education institutions, and other employers provide benefits to AmeriCorps alumni
• For more details, https://americorps.gov/members-volunteers/your-benefits