Member Engagement & Retention Volunteer

Help strengthen the nonprofit community—one meaningful conversation at a time.

Nonprofits First is seeking a relationship‑focused volunteer to support our Membership Department through thoughtful, service‑oriented outreach. This role is ideal for someone who enjoys making calls, building rapport, and helping organizations feel supported and valued.

Your conversations will help nonprofit leaders stay connected to resources that strengthen board governance, excellence in nonprofit management, and increase their mission's impact across our community.

• Location: In person / hybrid
• Time Commitment: 4+ hours per week (flexible)

What You’ll Do

• Make member anniversary and renewal calls
• Conduct at‑risk and win‑back outreach
• Assist with high‑level IRS Form 990 reviews (training provided)
• Capture notes and insights to support member success

(This is not a sales role—these are relationship‑based, mission‑driven conversations.)

Who We’re Looking For

• Experience in customer service, member or donor relations, sales, or business development
• Background in a service environment (banking, finance, professional services, nonprofit)
• Comfortable and confident on the phone
• Reliable, thoughtful, and people‑oriented
• Especially well‑suited for retired or semi‑retired professionals

What You’ll Gain

• Access to nonprofit and business leaders across Palm Beach County
• Option to attend Nonprofits First educational programs and events
• Remote access to our phone system, email, and platforms
• Meaningful work that strengthens nonprofit effectiveness and accountability

If you enjoy connecting with people and want your experience to make a real impact, we’d love to hear from you.