Operations Coordinator

About Surmount:

At Surmount, we envision a future where every person, regardless of their circumstances, has the tools and support needed to make positive choices, overcome challenges, and build a life of purpose and fulfillment. We connect New Yorkers with essential resources and programs that empower them to overcome challenges, build resilience, and uplift their communities.

Reports to: Operations Manager

Role Overview:

The Operations Coordinator plays a key role in ensuring the smooth execution of Surmount New York’s day-to-day operations, programs, and events. This position supports logistics, internal systems, and organizational efficiency by handling administrative tasks, coordinating resources, and assisting with event planning.

Key Responsibilities:

Operations & Logistics

• Support the planning and execution of Surmount’s programs and events
• Assist in coordinating logistics such as securing venues, materials, and schedules
• Ensure smooth event setup, breakdown, and troubleshooting on-site
• Maintain an operational calendar to track key activities and deadlines

Administrative & Internal Systems

• Manage internal communication tools and ensure proper documentation storage
• Support the implementation of organizational workflows and efficiency tools
• Assist with record-keeping and data entry for volunteer hours, event attendance, and program impact
• Help develop standard operating procedures (SOPs) to improve internal processes

Volunteer & Team Coordination

• Assist in onboarding and coordinating volunteers for operational support
• Help maintain volunteer records and schedules for various initiatives
• Provide logistical support for volunteer training and engagement efforts

General Support & Problem-Solving

• Serve as a point of contact for general operational inquiries and troubleshooting
• Identify and address gaps in operational efficiency, proposing improvements where needed
• Provide support to the Operations Director and other team members as needed

Qualifications & Skills:

• Strong organizational and multitasking skills
• Ability to work independently and collaboratively within a team
• Detail-oriented with good problem-solving abilities
• Experience in operations, logistics, event planning, or administrative support is a plus
• Comfortable using or learning project management and communication tools (e.g., Google Drive, Asana, Slack)
• Passion for Surmount’s mission and a commitment to community empowerment

Commitment: 5-10 hours per week (flexible, based on organizational needs)

Benefits of Volunteering:

• Gain experience in nonprofit operations and event coordination
• Develop leadership and project management skills
• Be part of a growing organization making an impact in New York communities
• Network with professionals and community leaders