Meet and Greet Coordinator - Medical

Here at Dallas Pets Alive we rescue and help the healthy and treatable pets at greatest risk for euthanasia at our partner shelters. We also provide assistance and resources to pet owners having problems so significant that they need to surrender their pets to a shelter. We are looking for professional and passionate staff to help us make North Texas a No-Kill community.

In our rescue program, we focus on:

• Rescuing healthy and treatable pets at North Texas shelters at the greatest risk of being euthanized
• Reducing owner surrender through our Positive Alternatives to Shelter Surrender (PASS) program
• Opening kennel space by transporting pets to partners in the U.S. and Canada in need of adoptable animals
• Challenging the way our community views rescue animals. We believe that adoption is not only the right thing to do but THE thing to do!

PURPOSE OF THE POSITION: The Meet and Greet Coordinator will ensure that each foster parent has up to date medical information that can be shared with a potential adopter. This individual will also ensure that appropriate medical disclaimers are provided to the Adoptions Team.

SUMMARY: Making North Texas No-Kill is a big job and we need great volunteers to do it. As our Met and Greet Coordinator you’ll communicate with foster parents about the medical status of their foster pet when they are preparing to meet a potential adopter.

To be considered, please be sure to also complete our volunteer application at https://dallaspetsalive.org/volunteer/volunteer-application/

Team: Medical

Reports to: Medical Director and Assistant Medical Directors

Works with: Foster, Foster Team, Medical Team, team leaders, and Adoption Counselors.

Responsibilities:

Medical Care

• Review outstanding medical needs and communicate to Adoption Counselors
• Ensure all medical disclaimers are accurate and up to date
• Provide daily updates to the Adoptline email
• Provide weekly updates to the Weekly Adoption email
• Respond to Adoption Counselors as needed with updates on medical needs
• Log all pertinent information across multiple platforms (ShelterLuv, Google Sheets/Google Suite, Trello)

Communication Efforts

• Provide proactive and accurate information to the Adoption Counselors
• Answer any questions regarding the medical clearance of a foster pet
• Internal communication: Keep Adoption Team and relevant teams updated on medical clearance, refer issues beyond the scope of this function to other volunteers, team leaders, or directors for further processing

Required Skills:

• Excellent oral and written communication skills, ability to update appropriate external and internal parties on each case and maintain a professional level correspondence at all times
• Detail-oriented, ability to record information across multiple platforms (i.e. Google Sheets, Google Drive, ShelterLuv)
• Basic project management skills to organize and track multiple cases at varying stages of care (

caseload determined on immediate need and personal availability)

• Ability to work remotely using email, Google Drive, and the ShelterLuv platform
• A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner
• A love for animals and dedication to the cause of animal welfare

Additional Qualifications:

• 18 years of age or older

● Some related animal/rescue group experience

• One year of customer service experience.
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare
• Experience as a pet owner and knowledge of basic healthcare needs a plus!

Time Commitment: 3-4 hours per week