Blood Drive Volunteer in Etowah County, AL

BLOOD DONOR AMBASSADOR - VOLUNTEER JOB DESCRIPTION

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• Must be over the age of 18
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand computer technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors and fellow volunteers