Medical Inbox Coordinator

Dallas Pets Alive! is a highly respected animal rescue organization and provides the perfect place to utilize your skills to grow personally and professionally. Our mission is to promote and provide the resources, education, and programs needed to eliminate the killing of companion animals in North Texas - and volunteers make our mission a reality.

With over 350 Volunteers on more than 10 teams, we have numerous opportunities for you to join our mission. By dedicating your valuable time to DPA, you are directly impacting our ability to achieve our organizational goals in a fun and supportive community. To learn more about Dallas Pets Alive! visit https://dallaspetsalive.org

As a DPA Medical Inbox Coordinator, you’ll play a key role in this mission by supporting the medical team in the Gmail inbox, assisting foster parents, and helping ensure a smooth adoption process.

Team: Medical

Reports to: Assistant Medical Director(s), Medical Director, Assistant VP of Animal Operations, VP of Animal Operations and the Executive Director.

Works with: DPA staff, Medical Leadership team, other volunteers, and foster parents

Location: Remote/Virtual - Virtual from anywhere, understanding we are in the CST time zone.

Time Commitment: Up to 5-10 hours per week

Compensation: This is a Volunteer Position with no monetary compensation. After one year of service we issue a professional letter of recommendation from our Director of Volunteer Management and Human Resources, as well as a LinkedIn recommendation(s) as applicable.

Responsibilities:

• Route emails to the appropriate team
• Answer basic animal care and minor medical care questions from fosters, or route to leadership team for further assistance
• File and label emails as addressed in appropriate location
• Upload email attachments (invoices and records) to Shelterluv animal record
• Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values

Qualifications/Skills:

• Must be at least 18 years of age
• Previous veterinary experience is not needed, just a willingness to learn
• Google Suite experience helpful
• Access to a laptop/desktop computer is required
• Attention to detail
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

What we look for in our Volunteers:

• Commitment to DPA!’s mission and values.
• Excellent oral and written communication skills to maintain professional level correspondence at all times.
• A motivational, can-do attitude to represent DPA! in a positive manner to our supporters and the general public.
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner.
• A love for animals and dedication to the cause of animal welfare.
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare.

Our Commitment to You:

Dallas Pets Alive! champions a world where:

1. Both ends of the leash are respected and honored. All individuals are treated with dignity, compassion, and understanding.
2. We treat all living beings as they wish to be treated.

DPA is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We will lead with positive intent and foster inclusivity and belonging in all that we do.

DPA! has a zero-tolerance discrimination policy. Unfair or prejudicial treatment of people and groups based on characteristics such as race, gender, age, or sexual orientation will not be tolerated.

To be considered for this position, please complete our Official Volunteer Application at https://dallaspetsalive.org/volunteer/volunteer-application/

For general information about volunteering, visit https://dallaspetsalive.org/volunteer/

Dallas Pets Alive! is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We are committed to providing equal opportunity and reasonable accommodation. To request reasonable accommodation, contact volunteer@dallaspetsalive.org.