Give Tech Help at Rockwood Library

Do you always get asked by friends and family members to help with their tech issues — and love it? Share your tech skills with library patrons who need help with mobile devices, websites, password/account management, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one and using a variety of devices. Empower patrons by improving their technology skills and their access to information!

We are also looking for volunteers who are bilingual in Russian or Spanish in addition to English.

Location: Rockwood Library, 17917 SE Stark Street, Portland, OR 97233

Time commitment: One weekly shift for a minimum of 6 months

Available shifts: Sundays 2:00 - 4:00 pm

Tasks & Responsibilities

• Help people use the Internet and assist with their email accounts
• Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
• Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
• Highlight the impact of our program by tracking key statistics after each session.
• Please note, we do not perform repairs or troubleshoot equipment problems or failures

Skills & Qualifications

• Enjoy teaching people new skills and problem-solving with others.
• Patience to work with novice computer/smartphone users.
• Proficient knowledge of basic computer & smartphone components, Internet, and email
• Proficient knowledge of computer software & smartphone apps, or the desire to learn it
• Ability to work independently
• Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
• Excellent customer service skills
• Ability to work with older adults
• Age 18 or older
• Ability to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.
• Ability to fluently speak and read English

Benefits

• Feel that you are a making a difference in someone’s life
• Empower people to use technology
• Promote lifelong learning
• Learn more about adult learning styles
• Get frontline experience working with library patrons

Training

• Tech Help shadowing
• Onsite orientation and training