The Dutchess County Office for the Aging Friendly Calls Program connects volunteers ages 18 and over with "friends" through weekly telephone conversations that foster connection, reduce social isolation and cultivate relationships between participants. "Friends" include older adults, individuals with disabilities and caregivers who sign up to receive weekly 20-to-30-minute calls from a volunteer for 8 weeks, which can be extended if both individuals express interest. Participants and volunteers are screened for appropriateness before being matched.
Volunteers begin their role in the program with an orientation session usually held at OFA headquarters in Poughkeepsie, and can make Friendly Calls from anywhere.