Blood Drive Volunteers Needed (Customer Service)

Blood Drive Volunteer

As the face of Vitalant blood drives, the Blood Drive Volunteer will ensure that blood donors have an exceptional experience from the moment they arrive until the time they leave.

Responsibilities include:

• Welcome and check-in donors
• Explain the donation process as necessary and answer any questions donors may have
• Ensure each donor reads pre-donation materials
• Offer promotional items when available
• Encourage donors to donate the best product for their blood type for maximum impact
• Manage donor flow
• Provide excellent customer service
• Set up and maintain cleanliness in Reception and Refreshment/Hospitality areas
• Ensure Refreshment/Hospitality area is clean, restocked, and donors are re-hydrated after donation procedure
• Check if donor was provided post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to staff

Qualifications/Requirements:

• Must be at least 16 years old
• Must pass a Criminal Background Check with SSN if 18 or older
• Ability to communicate effectively and provide excellent customer service care
• Demonstrate professional demeanor at all times
• Comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, tablets, smart phones, apps, etc.
• Ability to explain/teach technology to donors
• Ability to regularly commit to a schedule, arrive punctually, and adapt to changes
• Reliable transportation
• No Community Service Hours Offered
• Commit to 50 hours per calendar year