Central Office (Marshall Street) – Front Desk & Weatherization Kiosk Support

Position Summary

Norwescap is seeking friendly, reliable volunteers to support front desk operations and the Weatherization Program kiosk. This role is critical to creating a welcoming first point of contact and ensuring participants are smoothly connected to services.

Key Responsibilities

• Greet participants, visitors, and partners in a professional and welcoming manner
• Provide basic information about weatherization services and direct inquiries appropriately
• Support front desk functions, including sign-in and participant flow
• Maintain an organized, clean, and welcoming reception area
• Assist staff with light administrative and program support tasks as needed

Qualifications

• Strong interpersonal and customer service skills
• Comfortable engaging with diverse populations
• Reliable, punctual, and professional
• Basic organizational and communication skills

Training & Support

• Orientation to Norwescap programs and services
• On-site support and clear role expectations