E-Commerce Specialist (Volunteer)

E-Commerce Specialist (Volunteer)

Organization: Mentor A Promise (MAP)

Location: Remote

Type: Volunteer

About Mentor A Promise

Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. We believe every child deserves a promise kept — and we work every day to make that promise real.

MAP’s fashion initiative, Thread & Promise, uses apparel and design to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope.

Role Overview

We are seeking a Volunteer E-Commerce Specialist to support the setup, management, and optimization of Thread & Promise’s online store. This role will focus on product uploads, listings, customer experience, and backend operations to ensure the store is functional, user-friendly, and aligned with MAP’s mission. The ideal candidate is detail-oriented, tech-savvy, and excited about applying their skills to socially impactful fashion.

Key Responsibilities

• Upload and maintain product listings with accurate descriptions, images, and pricing
• Ensure smooth functionality of the online storefront (Shopify, Squarespace, WooCommerce, or similar)
• Monitor inventory, orders, and customer inquiries
• Collaborate with design and communications teams to align listings with brand voice
• Optimize product pages for SEO and user experience
• Track sales and traffic data, providing reports and recommendations
• Support promotions, campaigns, and product launches

Requirements

• Experience in e-commerce operations or online store management
• Familiarity with e-commerce platforms such as Shopify, Squarespace, or WooCommerce
• Strong attention to detail and organizational skills
• Basic knowledge of SEO and digital marketing practices
• Ability to troubleshoot and solve technical or operational issues
• Commitment to MAP’s mission and values

Preferred Skills

• Experience working with nonprofit or social enterprise e-commerce projects
• Familiarity with Google Analytics, SEO tools, or digital merchandising
• Knowledge of graphic design tools (Canva, Photoshop, or similar) for product imagery
• Customer service or CRM experience

What You’ll Gain

• Hands-on experience managing e-commerce operations for a mission-driven brand
• Opportunities to strengthen technical, operational, and digital marketing skills
• Collaboration with a creative and passionate team
• A portfolio project that demonstrates impact through digital retail
• Letters of recommendation and professional references for future opportunities

How to Apply

Interested candidates should apply directly through Idealist.

For any additional questions or concerns, please email us directly at hr@mentorapromise.org

Help us bring Thread & Promise to life online, where every purchase carries a story of mentorship, resilience, and hope.

Thank you for your interest in volunteering with our organization. At this time, our volunteer opportunities are limited to individuals who are based in the United States. This limitation is due to legal, safeguarding, data-privacy, and programmatic requirements associated with our work. We appreciate your interest in our mission and your understanding of these constraints.