Senior Manager, Social Media (Volunteer)

About Solution Community:

Solution Community is an international 501(c)(3) non-profit organization, pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 70 countries, we are a testament to the power of global collaboration. Our team members bring experiences from some of the world’s most successful companies, including Apple, Toyota, Google, Netflix, Walmart, Meta, and many others, creating a rich tapestry of knowledge and passion.

Our Mission:

To foster a global community of compassion, uniting individuals and organizations to solve the

world’s social problems. We are the bridge that connects non-profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision:

Imagine a world where every person has the opportunity to thrive—a world united by collaboration, compassion, and action. At Solution Community, we are bringing that vision to life, driving transformative change that reshapes the future.

The Role:

As the Senior Manager of Social Media – Solution Community, you will be responsible for leading the strategy, execution, and growth of our online community presence across social media platforms. This role focuses on building a thriving solution-focused community by driving engagement, fostering meaningful connections, and curating high-value content that supports thought leadership, peer-to-peer knowledge sharing, and customer success.

Conditions:

• Location: Remote
• Commitment: Part-time (volunteer, pro bono role)
• Contribution Requirements: Minimum 10-15 hours a week; minimum 3 months

Key Responsibilities:

Strategy & Leadership

• Develop and lead the global social media and community engagement strategy for the Solution Community, aligning with brand and business goals.
• Define KPIs for growth, engagement, and impact; monitor and optimize based on analytics and performance data.
• Collaborate with marketing, product, customer success, and communications teams to ensure cohesive messaging and campaigns.

Community Growth & Engagement

• Foster a vibrant community by conducting social listening to identify opportunities, risks, and emerging topics.
• Prepare regular reports and present insights to leadership and cross-functional teams.
• Identify and engage with community advocates, influencers, and industry thought leaders to amplify reach and credibility.
• Oversee moderation guidelines and ensure a safe, inclusive, and productive online environment.

Content Development & Management

• Lead content planning for social media channels and community spaces, including posts, live events, video, and thought-leadership pieces.
• Ensure the content is solution-oriented, relevant to the audience's needs, and consistent with the brand's tone and style.
• Partner with creative teams to develop compelling visuals, infographics, and multimedia content.

Data & Insights

• Track and analyze performance metrics to measure ROI, identify trends, and inform strategy adjustments.

Required Qualifications & Experience

• Bachelor’s degree in Marketing, Communications, Journalism, or related field; Master’s degree preferred.
• 7+ years of progressive experience in social media management, community engagement, or digital marketing; at least 3 years in a leadership role.
• Proven success in building and scaling online communities for B2B or B2C brands.
• Expertise in social media platforms (LinkedIn, X/Twitter, Facebook, Instagram, YouTube, TikTok) and community tools (e.g., Khoros, Discourse, Higher Logic, Slack, Discord).
• Strong writing, storytelling, and communication skills with the ability to tailor messages for diverse audiences.
• Proficiency in analytics tools (Sprout Social, Hootsuite, Google Analytics, native platform insights).
• Exceptional leadership, project management, and cross-functional collaboration skills.

Preferred Attributes

• Strategic thinker with the ability to balance big-picture vision with hands-on execution.
• Deep understanding of social trends, emerging platforms, and best practices for community-led growth.
• Experience working in a solutions-based, technical, or SaaS environment.
• Passion for creating spaces where people connect, share knowledge, and feel valued.

What We Offer

• Global Collaboration: Partner with world leaders and strategists from the Forbes 2000 Global Legends. Our team members have worked at top companies, including Apple, Toyota, Google, Netflix, Meta, Microsoft, Walmart, Goldman Sachs, Amazon, and others.
• Meaningful Impact: Your work directly contributes to global causes, making measurable differences.
• Cultural Richness: Work with a vibrant, multicultural team spanning countries from Ukraine to Brazil, the UK to India.
• Empowering Environment: Flourish in a culture that values compassion, integrity, innovation, and collaboration.
• Flexible Work Life: Manage your tasks from anywhere in the world with complete autonomy.
• Growth and Learning: Evolve personally and professionally alongside industry mavens.
• Lasting Recognition: After dedicated collaboration, you receive a shining recommendation that enhances your career trajectory.

Ready to Apply? Just Do It.

Your journey to making a global impact starts now. Join us, and together, let's transform the world for the better. Dive into a role that not only challenges you but also enriches your life and the lives of others around the globe.