Program Support Volunteer (Office & Data)

Behind every good match is paperwork done right. Program Support Volunteers keep TBOY's mentoring program organized — intake packets, attendance records, and match-activity logs — so the program team can focus on youth. This position best suits university students completing service-learning hours: real responsibility, a named supervisor, and verified hours.

About Taking Back Our Youth (TBOY): Taking Back Our Youth (TBOY), a Cleveland 501(c)(3), delivers structured mentoring to youth ages 17 and younger who are impacted by opioids and other substance use — including youth affected by a family member's use. Youth move through a 12-week group mentoring cohort, then choose an individual mentor at the Week 12 Mentor Match for one-to-one continuity. TBOY recruits, screens, trains, and supervises every mentor and monitors every match. All positions are based at TBOY's single site, 9707 Lorain Ave, Cleveland, OH 44102. TBOY has delivered structured mentoring since 2023. Every volunteer who works with youth or participant records completes a BCI background check (TBOY arranges it; no cost to the volunteer), and every Youth Mentor completes TBOY mentor training before being matched.

Responsibilities:

- Assemble, organize, and file participant intake packets.

- Enter and update attendance records and mentor match-activity logs.

- Organize program supplies and resources at the site.

- Provide general office support to the mentoring program team.

- Protect confidential participant information at all times — records you handle never leave TBOY.

Qualifications:

- Careful, organized, and comfortable with data entry and basic office tools.

- Able to handle confidential participant information responsibly.

- BCI background check required, because this role handles participant records (TBOY arranges it; no cost).

- Reliable for your scheduled shifts.

- Age 18 or older.

Time commitment: A regular weekly schedule set with the program team. Semester-long commitments welcome — this role fits a university service-learning schedule.

What you receive:

- Orientation and training on TBOY's systems at no cost.

- A named TBOY program staff supervisor who assigns your work and signs off on your hours.

- Verified service hours.

How to apply: Email takingbackouryouthtboy@gmail.com or call 216-799-9944 (TBOY Direct: 216-237-1069) and ask about the Program Support position.