Volunteer Director of Volunteer Services for Mommy's Heart to Support Abused and Neglected Children

Volunteer Director of Volunteer Services

Organization Overview

Mommy’s Heart, Inc. (EIN #87-4833078) is a 501(c)(3) nonprofit organization that provides free legal, mental health, advocacy, and economic-empowerment services to parents and children who have escaped domestic abuse and continue to face coercive control and retaliatory litigation through the family court system.

Systemic failures and unequal access to justice often enable abusers to weaponize the courts against survivors, contributing to an estimated 58,000 children each year being court-ordered into unsupervised contact, including sole-custody arrangements, with an abusive parent. Every six days, a child dies due to family court failures.

Mommy’s Heart works to protect the fundamental rights of fit parents and ensure that no parent fears losing a child for reporting abuse. Through legal and policy advocacy, education, mental health support, and programs promoting economic self-sufficiency, we help survivors access justice, heal, rebuild their lives, and achieve long-term safety and independence.

Position Title

Director of Volunteer Services

Position Type

Unpaid Volunteer Leadership Position

Commitment

• Minimum six-month commitment preferred.
• Approximately 5–10 hours per week, with flexibility based on volunteer availability and organizational needs.

Location

Remote, hybrid, or in-office, based on availability and organizational needs.

Volunteer Description

This is an unpaid volunteer leadership position.

Are you an organized leader who enjoys building teams, creating efficient systems, and making a meaningful impact? Mommy's Heart is seeking a Volunteer Operations Manager to oversee the daily operations of our volunteer program and help build an organized, collaborative, and thriving volunteer workforce.

As one of the organization's volunteer leaders, you will serve as the primary liaison between leadership and volunteers by coordinating recruitment, onboarding, project assignments, communication, accountability, and engagement. Working closely with the Executive Director and department leaders, you will help develop scalable systems that strengthen our volunteer program and maximize the impact of every volunteer serving our mission.

This is an excellent opportunity for someone seeking meaningful nonprofit leadership experience while helping expand access to justice for survivors of domestic violence and family court abuse.

Responsibilities

As the Director of Volunteer Services, you may be asked to:

• Oversee the day-to-day operations of Mommy's Heart's volunteer program.
• Recruit, interview, onboard, and orient new volunteers.
• Match volunteers with departments and projects based on their skills, experience, interests, and availability.
• Assign volunteer projects and ensure assignments are completed in a timely manner.
• Develop and maintain systems for tracking volunteer assignments, deadlines, attendance, and project progress.
• Conduct regular volunteer meetings to review assignments, answer questions, provide organizational updates, and encourage collaboration.
• Serve as the primary point of contact for volunteers and assist with questions, concerns, and problem-solving.
• Maintain regular communication with volunteers to ensure engagement, accountability, and retention.
• Collaborate with department leaders to identify volunteer needs and staffing priorities.
• Recruit volunteers for new departments and organizational initiatives as Mommy's Heart continues to grow.
• Support and oversee department team leads to ensure consistent communication, accountability, and collaboration across all volunteer teams.
• Monitor volunteer performance and provide encouragement, coaching, and constructive feedback when appropriate.
• Recognize volunteer achievements and help foster a positive, inclusive, and mission-driven volunteer culture.
• Prepare periodic reports summarizing volunteer participation, project status, staffing needs, and operational progress.
• Recommend improvements to volunteer systems, workflows, and organizational efficiency.
• Ensure volunteers understand and uphold Mommy's Heart's mission, values, confidentiality standards, and professional expectations.

Qualifications

We are looking for someone who has:

• Experience managing volunteers, employees, interns, or project teams.
• Strong organizational, leadership, and project management skills.
• Excellent written, verbal, and interpersonal communication skills.
• The ability to motivate, mentor, and support volunteers from diverse backgrounds.
• Experience coordinating multiple projects and priorities simultaneously.
• Strong problem-solving, organizational, and decision-making abilities.
• Excellent attention to detail and follow-through.
• Experience using Google Workspace, Microsoft Office, or project management platforms such as Asana, Trello, ClickUp, Monday.com, Airtable, or similar software is preferred.
• Ability to work independently while collaborating effectively with organizational leadership.
• Passion for nonprofit work, advocacy, and supporting survivors of domestic abuse.
• Commitment to the mission and values of Mommy's Heart.

Preferred Skills

• Volunteer management
• Operations management
• Project management
• Team leadership
• Recruitment and onboarding
• Meeting facilitation
• Workflow development
• Process improvement
• Task delegation
• Strategic planning
• Documentation and reporting
• Relationship building
• Conflict resolution
• Organizational development
• Time management

Benefits

Although this is an unpaid volunteer position, you will receive:

• A meaningful leadership role within a growing national nonprofit organization.
• The opportunity to build and lead Mommy's Heart's volunteer operations program.
• Valuable nonprofit leadership and operations management experience.
• Collaboration with attorneys, therapists, advocates, educators, researchers, and community leaders.
• Professional networking opportunities.
• A personalized letter of recommendation based on performance.
• Recognition for your volunteer service and contributions.
• The opportunity to make a lasting impact by helping protect children, empower survivors, and improve access to justice for families affected by domestic violence.

How to Apply

If you are interested in serving as the Director of Volunteer Services with Mommy's Heart, please submit your resume, a brief cover letter describing your leadership or operations experience, and your availability to:

mommysheartinc@gmail.com

We welcome compassionate, organized, and mission-driven leaders who are committed to using their skills to strengthen our volunteer program and advance Mommy's Heart's mission of protecting children, empowering survivors, and promoting equal access to justice.