Volunteer Engagement Coordinator (Volunteer / Pro Bono)

Role Overview

The Volunteer Engagement Coordinator takes ownership of operational workflows within the Volunteer Directorate, ensuring the seamless execution of programs that foster a vibrant, positive volunteer culture. Reporting directly to the Volunteer Manager or the next-level supervisor/leader, this role coordinates initiatives across recognition, communication, and feedback management, serving as a critical bridge between leadership strategy and community execution.

Key Responsibilities

• Metric Tracking & Reporting: Own the data collection pipeline for volunteer satisfaction metrics, analyzing community trends, and synthesizing complex survey data into actionable reports for leadership.
• Initiative Coordination: Lead the execution of volunteer recognition programs, manage the logistical planning of community events, and oversee the distribution and scheduling of internal volunteer communications.
• Feedback Administration: Oversee the intake and triaging of volunteer feedback, formulating data-driven recommendations to help the organization understand and proactively address community needs.
• Process Improvement: Evaluate daily operational workflows, identifying bottlenecks and implementing practical, scalable improvements to enhance overall program efficiency.
• Documentation Maintenance: Maintain and audit the internal knowledge base, standard operating procedures (SOPs), and documentation related to engagement activities to ensure data integrity and accessibility.

Skills & Qualifications

• Organizational Skills: Ability to coordinate multiple tasks and maintain detailed records.
• Technical Proficiency: Comfortable using Google Workspace
• Communication: Strong interpersonal skills with a professional and positive tone in all interactions.
• Reliability: Commitment to a regular schedule and the timely completion of assigned tasks.
• Mission Alignment: A strong passion for supporting military veterans, service members, and military spouses.

Volunteer Benefits

• Upskilling & Professional Development: Gain valuable experience in remote team management, coordination, and non-profit program operations.
• Complimentary Learning Access: Receive exclusive, free access to Google Certificates on Coursera to enhance your personal project management toolkit.
• Professional Recognition: Eligible for VPMMA Volunteer of the Month/Year awards and formal letters of recommendation to support your career advancement.
• Networking: Connect and build relationships with a dynamic network of professionals within the project management and veteran support sectors.
• Community Impact: Make a meaningful, measurable difference in the lives of veterans, service members, and military families during critical life transitions.

Position Details

• Type: Volunteer
• Location: Remote
• Directorate: Marketing
• Reports to: Director of Volunteers

Standard Volunteer Expectations

• Reliability & Commitment: Maintain a regular schedule of volunteer service and complete assigned proposal tasks on time.
• Professionalism: Behave professionally toward all individuals and uphold the VPMMA Code of Conduct and Ethical Guidelines.
• Confidentiality & Data Privacy: Maintain strict confidentiality regarding proprietary operational documentation and ensure no sensitive partner data is disclosed.
• Compliance: Adhere to all relevant laws, regulatory frameworks, and VPMMA anti-discrimination and safety guidelines.
• Adherence to FACC Principles: Embody and advance VPMMA’s commitment to Fairness, Access, and Cultural Competence (FACC) across all volunteer duties:
  • Fairness: Ensure equitable opportunities for all individuals, regardless of background, to contribute to and benefit from our mission.
  • Access: Help break down barriers so military service members, veterans, and spouses from all walks of life can access the tools they need to succeed.
  • Cultural Competence: Foster an environment of mutual respect, engage in ongoing cultural competence education, and actively integrate diverse viewpoints into program discussions and strategic planning.
• Note: Volunteers are not covered under VPMMA's liability insurance policy and must secure personal coverage if desired. Background checks may be required depending on the nature of the position.

Training and Support

Upon onboarding, volunteers will explore the Volunteer Launchpad and receive comprehensive training on VPMMA's mission, mentoring procedures, and platform tools. You will have ongoing access to leadership support, knowledge bases, and community channels to ensure you are fully equipped to succeed.

Note: Our organization is still evolving, so some roles and responsibilities may change. We will keep you fully informed and provide transparent updates if your position changes.

Join our team and help us support veterans in their project management journeys!